Smart Scan clients detect false positives after updating Worry-Free Business Security (WFBS) server

  • Solution ID:1057729
  • Last Updated:Aug. 10, 2015 6:19 AM (PST)
  • Applies to:Worry-Free Business Security Standard/Advanced - 8.0, 9.0;
  • False positives are detected by Smart Scan clients

Files that were falsely detected are being redetected by clients with enabled Smart Scan even after you have updated the Worry-Free Business Security (WFBS) server.

 
This article applies to Worry-Free Business Security Advanced only.

This issue can be caused by the cache on the agents or by outdated Smart patterns. To resolve the issue:

Option 1: Purge the cache.

  1. Unload the client.
  2. Delete the cache.dat file from the ..\Trend Micro\Client Server Security Agent\ directory.
  3. Reload the client.

Option 2: Make sure all the pattens are up-to-date, especially for Smart patterns.

  1. Log on to the WFBS console.
  2. Go to Updates > Manual.
  3. Make sure Smart Scan Pattern and Smart Scan Agent Pattern are updated.
  4. Perform updates from the WFBS agent to get the latest update from now on.

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