Frequently Asked questions (FAQ) about purchasing renewals online

  • Solution ID:1054463
  • Last Updated:Aug. 21, 2019 6:19 AM (PST)
  • Applies to:Antivirus for Mac - 2018;Antivirus+ Security - 2018;2019;2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • FAQ | Online Purchase Renewals | Trend Micro Security

This article answers your questions about renewing your Trend Micro products online.


Below are some frequently asked questions (FAQs) about renewing your subscription :

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What is subscription renewal?
How can I purchase a renewal?
How do I turn off the Auto-Renew feature when purchasing a renewal?
How do I cancel Auto-Renew after accidentally purchasing it?
How can I renew my subscription if I do not have a credit card?
Which credit cards are accepted by the Trend Micro Online Store?
How can I update the existing billing information if I have a new credit card?
What happens to the remaining time on my subscription if I purchase the renewal before it expires?
Can I purchase a renewal even if my Trend Micro program license has not yet expired?
When will the renewal apply to my subscription?
What should I do after successfully purchasing a renewal?
I have purchased a renewal/subscription from a diffirent source but still have remaining time on my subscription? Will it carry over?
I have successfully purchased the renewal but I can not download the latest version. What can I do?
I have several computers/phones registered under my license, will all these devices be covered after the renewal?
I have successfully purchased the renewal but I can not download the latest version. What can I do?
I have several computers/phones registered under my license, will all these devices be covered after the renewal?
How can I check if I have an updated Trend Micro program on all of my devices?