Frequently Asked Questions
A renewal is one way to add one or two years to your Trend Micro program's license or subscription. This can be bought using your credit card, PayPal account or Wire Transfer. After you buy a renewal, your subscription will be automatically extended to the number of years purchased. Purchasing a renewal also qualifies you for a free upgrade to the latest version of your Trend Micro program.
To cancel Auto Renew, do the following:
Log in to your Trend Micro Account.
Click the green Auto-Renew ON slider.
Click Disable Now.
When you successfully disabled Auto-Renew, you should see Renew Now.
You will be charged 90% of the regular price. 10% of the regular price of the product will be discounted for every auto-renewal.
|Product||Regular Price||Charge Upon Auto-Renew|
|Maximum Security 1-year||$89.95||$80.96|
|Internet Security 1-year||$79.95||$71.96|
|Antivirus+ Security 1-year||$39.95||$35.96|
|Antivirus for Mac||$39.95||$35.96|
An email including the exact price of your subscription will be delivered to you before the automatic renewal happens.
To change your inactive email address, you need to contact our Technical Support for assistance.
Yes, you can use the serial number of Maximum Security (serial number starts with 'X') for your Mobile Security for Android and for your Mobile Security for iOS. However, you are only entitled for a 30-day free trial of Mobile Security when you use Internet Security (serial number starts with 'P') and Antivirus+ Security (serial number starts with 'A').
Changing the credit card details is unavailable on the Trend Micro Account portal. You may renew manually in advance if you want to register a new credit card.
To secure your billing information, talk to one of Trend Micro's support representative by calling directly according to your appropriate region.
Microsoft has formally announced Windows 8, Windows Vista and Windows XP End of Support. Because Microsoft no longer fixes issues on these versions, it has become increasingly difficult for Trend Micro to keep users safe on these operating systems. We encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security.