How to Use Mute Mode on your Windows PC

  • Solution ID:1117983
  • Last Updated:Dec. 24, 2019 2:11 AM (PST)
  • Applies to:Antivirus+ Security - 2018;2019;2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • How to Use Mute Mode | Trend Micro Security

Learn how to use the Mute Mode feature of your Trend Micro Security.

Trend Micro Security - How Mute Mode Works

What Mute Mode does:

  • Temporarily stops non-critical notifications while you are doing an important task.
  • Automatically stops non-critical notification when the PC is in full screen mode.

Notifications Disabled when Mute Mode is Enabled

  • Windows Update, if enabled
  • Detected threats and no further action are needed from you
  • Monthly Report
  • Popup message about Folder Shield settings
  • Notification about your license and subscription
  • Boot up time optimization popup
  • Firewall Booster popup, if enabled
  • WiFi Advisor popup, if enabled
  • Data Theft Prevention popup, if set up
  • Trend Micro toolbar notification
  • Password Manager popup

Set Up Automatic Mute Mode

By default, Mute Mode is automatically enabled whenever you run a program in full screen. It disables Mute Mode automatically when you exit full screen, too. 

  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend MicroLogo_Trend_Micro_Security icon on your desktop.
    • Double-click the Trend MicroLogo_Trend_Micro_Security icon on your system tray.
  2. Click Device.

    Device_Main_Console_Trend_Micro_Security

  3. Beside the Mute Mode, click on Configure.

    Device_Menu_Trend_Micro_Security

  4. After reading the introduction page, click OK.

    Mute_Mode_Introduction_Trend_Micro_Security

  5. Uncheck the Start Automatic Mute Mode while in full-screen mode.
  6. Click OK.

    Disable_or_Enabled_Mute_Mode_Trend_Micro Security

 


Set Up Manual Mute Mode

  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend MicroLogo_Trend_Micro_Security icon on your desktop.
    • Double-click the Trend MicroLogo_Trend_Micro_Security icon on your system tray.
  2. Click Device.

    Device_Main_Console_Trend_Micro_Security

  3. Beside the Mute Mode, click on Configure.

    Device_Menu_Trend_Micro_Security

  4. After reading the introduction page, click OK.

    Mute_Mode_Introduction_Trend_Micro_Security

  5. In Start Manual Mute Mode from now for, select how long you want Mute Mode to run.
  6. Click OK.

    Mute_Mode_Manual_Select_Hour_Trend_Micro_Security

The maximum number of hours to set Mute Mode is only 24 hours. Beyond that, Mute Mode will be automatically turned off.

Enable/ Disable Mute Mode using System Tray

  1. Right-click the Trend MicroLogo Trend Micro Security icon on your system tray.
  2. Click Start Mute Mode.

    Mute Mode Menu Enabled

  3. To disable Mute mode, click Start Mute Mode again.

    Mute Mode Menu Disabled


Using Terminate Program List feature

Trend Micro Security can exit running programs automatically whenever Mute Mode is enabled. 

To do this, you need to add the program in the Terminate Program List. Follow these steps below:

  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend MicroLogo Trend Micro Security icon on your desktop.
    • Double-click the Trend MicroLogo Trend Micro Security icon on your system tray.
  2. Click Device.

    Device_Main_Console_Trend_Micro_Security

  3. Beside the Mute Mode, click on Configure.

    Device_Menu_Trend_Micro_Security

  4. After reading the introduction page, click OK.

    Mute_Mode_Introduction_Trend_Micro_Security

  5. Select which mode you want the programs to close under Terminate programs while in.
  6. Click OK.

    Mute_Mode_Terminate_Programs_Mode_Select_Trend_Micro_Security

  7. Click Add and select from the list of apps from the Mute Mode wizard.

    Mute_Mode_Terminate_Programs_Mode_Add_Trend_Micro_Security

     

  8. This will show all programs that are listed in the Start Menu. If you can't find the program, click Browse and go to the location of the program's executable file.

    Mute_Mode_Terminate_Programs_Mode_Browse_Trend Micro_Security

  9. Click OK twice to save the changes.

 

You can also remove the programs you have previously added in the list by doing the following:

  1. Tick the box beside the program name. You can select multiple programs from the list. 
  2. After selecting the program/s to remove, click Remove.
  3. Click OK.

    Mute_Mode_Terminate_Programs_Mode_Remove_Trend_Micro_Security


How do I know if Mute Mode is enabled?

When Mute Mode is enabled, automatically or manually, the system tray icon will look like this:  MuteMode_Icon_Trend_Micro_Security