Home Network Security v1.7 Data Collection Disclosure

  • Solution ID:1119873
  • Last Updated:Oct. 17, 2018 9:09 AM (PST)
  • Applies to:Home Network Security - All;
  • Data Collection Disclosure | Home Network Security

This article outlines the following Trend Micro Home Network Security features that collect data, the data transmitted, and how it can be configured.


Data collected from Mobile App

Trend Micro Home Network Security v1.7 includes the following modules which, when enabled, will cause the corresponding data to be transmitted from the Mobile App to Trend Micro.

Each of these modules can be disabled as shown below:


Send Troubleshooting Logs
DESCRIPTION

Troubleshooting logs help Trend Micro investigate issues in the product.

DATA COLLECTED

Management App Logs
Management Mobile App Information

CONSOLE LOCATION

Settings > Send Troubleshooting Logs

CONSOLE SETTINGS
  • User manually triggers action from Settings > Send Troubleshooting Logs

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Member Profile and Device Profile
DESCRIPTION

Member Profile and Device Profile information helps with customer administration of managed devices.

DATA COLLECTED

User-typed member name
User-uploaded image
User-changed device information (brand, model, name, type)

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please do not use this feature.

CONSOLE SETTINGS

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Trend Micro Account
DESCRIPTION

The Trend Micro Account allows customer access to the product and to license and support queries.

DATA COLLECTED

Email Address
Password
First name
Last name
Country
Phone Number

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Integrated Modules from Third-party Service Provider: Crashlytics
DESCRIPTION

Trend Micro uses this information for troubleshooting.

DATA COLLECTED

Crash Reports and Management Mobile App data, including:

  • App launch & crash times
  • App package name & version
  • OS name & version
  • Device model & CPU
  • Battery level
  • RAM
  • Disk space
  • Plain-text class name
  • Exception cause
CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Integrated Modules from Third-party Service Provider: Amazon Mobile Analytics / Pinpoint

You may optionally help improve Trend Micro Home Network Security by enabling the following functions to collect system information, product information, and user behaviors inside the app.

DESCRIPTION

Trend Micro collects this data in order to provide better customer service.

DATA COLLECTED

Management App Interactions, including:

  • Pages viewed
  • Items tapped (buttons, menus, dialogs, etc.)
  • Notifications tapped
  • Pairing time
  • Pairing type (LAN or Cloud pairing)
CONSOLE LOCATION

Settings

CONSOLE SETTINGS
  • Settings > Help Improve This App

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Data collected from Station

Trend Micro Home Network Security v1.7 includes the following modules which, when enabled, will cause the corresponding data to be transmitted from the Station to Trend Micro.

Each of these modules can be disabled as shown below:


Web Threat Protection
DESCRIPTION

Disabling Web Threat Protection prevents this data from being sent to Trend Micro, but disabling this setting will greatly impact the ability to detect C&C and malicious activities.

DATA COLLECTED

IP address
URL
Filename/path
Hostname
Suspicious executables and partial file content

CONSOLE LOCATION

Settings > Web Threat Protection

CONSOLE SETTINGS
  • Settings > Web Threat Protection
    - Dangerous Websites Blocked
    - Dangerous Files Blocked

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Network Security
DESCRIPTION

Disabling Network Security prevents this data from being sent to Trend Micro, but will greatly impact the ability to detect network attacks.

DATA COLLECTED

IP address
Ports
Protocols

CONSOLE LOCATION

Settings > Network Security

CONSOLE SETTINGS
  • Settings > Network Security
    - Network Protection
    - Internal Attack Blocking

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Remote Access Protection
DESCRIPTION

Remote Access Protection prevents attackers remotely connecting to devices.

DATA COLLECTED

IP address
Ports
Protocols

CONSOLE LOCATION

Settings > Remote Access Protection

CONSOLE SETTINGS
  • Settings > Remote Access Protection
    - Block Remote Access

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Send Troubleshooting Logs
DESCRIPTION

Troubleshooting logs help Trend Micro investigate issues in the product.

DATA COLLECTED

Management App Logs
Management Mobile App Information
Station Logs
Network Packets

CONSOLE LOCATION

Settings > Send Troubleshooting Logs

CONSOLE SETTINGS
  • User manually triggers action from Settings:
    Settings > Send Troubleshooting Logs

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Device Recognition
DESCRIPTION

Device Recognition provides network visibility.

We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. It is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password.

Trend Micro may use the collected information for product/service enhancement, and may conduct a statistical analysis for marketing purposes. In addition, we may relate the collected data to user account data to send useful information via Email or the app.

DATA COLLECTED

Router and Device IP Addresses
MAC addresses
Ports
Protocols
Hostnames
Brand
Model
Manufacturer
Platform
OS Version
Firmware Information
Online/Offline Status
UPnP data
WSDD data
MDNS data
HTTP method
HTTP User Agent information
HTTP TTL
Default device password
Device homepage data

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.

CONSOLE SETTINGS

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Security Check
DESCRIPTION

Security Check identifies known device vulnerabilities.

We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. It is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password.

Trend Micro may use the collected information for product/service enhancement, and may conduct a statistical analysis for marketing purposes. In addition, we may relate the collected data to user account data to send useful information via Email or the app.

DATA COLLECTED

LAN IP addresses
Public Router IP address to Client
MAC addresses
Ports
Protocols
Hostnames
OS Version
Firmware Information
CVE Number Vulnerability detection request/response data
Default Device Password

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.

CONSOLE SETTINGS

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Network Usage Report
DESCRIPTION

Network Usage Report lists the network usage of devices.

DATA COLLECTED

App ID
Uploaded Bytes
Downloaded Bytes
Usage Time

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.

CONSOLE SETTINGS

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