Home Network Security v2.5 Data Collection Disclosure

  • Solution ID:1119873
  • Last Updated:Nov. 19, 2019 2:05 AM (PST)
  • Applies to:Home Network Security - All;
  • Trend Micro Home Network Security Data Collection Disclosure

This article outlines the following Trend Micro Home Network Security features that collect data, the data transmitted, and how it can be configured.


Default Collection

Trend Micro Home Network Security automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.


Member Profile and Device Profile
DESCRIPTION

Member Profile and Device Profile information helps with customer administration of managed devices.

DATA COLLECTED

User-typed member name
User-uploaded image
User-changed device information (brand, model, name, type)

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please do not use this feature.

CONSOLE SETTINGS

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Trend Micro Account
DESCRIPTION

The Trend Micro Account allows customer access to the product and to license and support queries.

DATA COLLECTED

Email Address
Password
First Name
Last Name
Country
Phone Number

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Integrated Modules from Third-party Service Provider:
  • Google Firebase
  • AppsFlyer
DESCRIPTION

Trend Micro Home Network Security uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.

DATA COLLECTED

Device model
Operating system version
App version
Number of users and sessions
Session duration
Operating systems
ISP carrier name
Location
First launch data
App launch data
App updates
In-app purchases
In-app status
In-app events
License status
Features usage and operations (events and screens)

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Integrated Modules from Third-party Service Provider:
  • Amazon Mobile Analytics / Pinpoint
DESCRIPTION

Trend Micro collects this data in order to provide better customer service.

DATA COLLECTED

Management App Interactions, including:

  • Pages viewed
  • Items tapped (buttons, menus, dialogs, etc.)
  • Notifications tapped
  • Pairing time
  • Pairing type (LAN or Cloud pairing)
CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Integrated Modules from Third-party Service Provider:
  • Crashlytics
DESCRIPTION

Trend Micro uses this information for troubleshooting.

DATA COLLECTED

Crash Reports and Management Mobile App data, including:

  • App launch & crash times
  • App package name & version
  • OS name & version
  • Device model & CPU
  • Battery level
  • RAM
  • Disk space
  • Plain-text class name
  • Exception cause
CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Device Recognition
DESCRIPTION

Device Recognition provides network visibility. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.

DATA COLLECTED

Router and Device IP Addresses
MAC Addresses
Ports
Protocols
Hostnames
Brand
Model
Manufacturer
Platform
OS Version
Firmware Information
Online/Offline Status
UPnP Data
WSDD Data
MDNS Data
HTTP Method
HTTP User Agent Information
HTTP TTL
Default Device Password
Device Homepage Data
Hashed Domain Name

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.

CONSOLE SETTINGS

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Network Usage Report
DESCRIPTION

Network Usage Report lists the network usage of devices.

DATA COLLECTED

App ID
Uploaded Bytes
Downloaded Bytes
Usage Time

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.

CONSOLE SETTINGS

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Configurable Features

Trend Micro Home Network Security includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.


Trend Micro Home Network Security Station
DESCRIPTION

Trend Micro collects this data in order to provide better customer service.

DATA COLLECTED

Station Code

CONSOLE LOCATION

Settings

CONSOLE SETTINGS
  • Settings > Help Improve This App

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Send Troubleshooting Logs
DESCRIPTION

Troubleshooting logs help Trend Micro investigate issues in the product.

DATA COLLECTED

Management App Logs
Management Mobile App Information
Station Logs
Network Packets

CONSOLE LOCATION

Settings

CONSOLE SETTINGS
  • Settings > Send Troubleshooting Logs

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Network Security
DESCRIPTION

Disabling Network Security prevents this data from being sent to Trend Micro, but will greatly impact the ability to detect network attacks.

DATA COLLECTED

IP address
Ports
Protocols

CONSOLE LOCATION

Settings > Threat Blocking

CONSOLE SETTINGS
  • Settings > Threat Blocking > Network Protection
  • Settings > Threat Blocking > Internal Attack Blocking

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Web Threat Protection
DESCRIPTION

Disabling Web Threat Protection prevents this data from being sent to Trend Micro, but disabling this setting will greatly impact the ability to detect C&C and malicious activities.

DATA COLLECTED

IP Address
URL
Filename/Path
Hostname
Suspicious Executables and Partial File Content
Hashed Connection Metadata

CONSOLE LOCATION

Settings > Threat Blocking > Web Threat Protection

CONSOLE SETTINGS
  • Settings > Threat Blocking > Web Threat Protection > Dangerous Websites Blocked
  • Settings > Threat Blocking > Web Threat Protection > Dangerous Files Blocked

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Remote Access Protection
DESCRIPTION

Remote Access Protection prevents attackers remotely connecting to devices.

DATA COLLECTED

IP address
Ports
Protocols

CONSOLE LOCATION

Settings > Access Control > Remote Access Protection

CONSOLE SETTINGS
  • Settings > Access Control > Remote Access Protection > Block Remote Access

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Security Check
DESCRIPTION

Security Check identifies known device vulnerabilities. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.

DATA COLLECTED

LAN IP Addresses
Public Router IP Address to Client
MAC Addresses
Ports
Protocols
Hostnames
OS Version
Firmware Information
CVE Number
Vulnerability Detection Request/Response Data
Default Device Password

CONSOLE LOCATION

Settings > Device Scan

CONSOLE SETTINGS
  • Settings > Device Scan > Password Check
  • Settings > Device Scan > Vulnerability Check

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Router Access Protection
(Early Access Program feature)
DESCRIPTION

Router Access Protection blocks unauthorized attempts to log into the home router.

DATA COLLECTED

HTTP Method
HTTP URI
HTTP User Agent

CONSOLE LOCATION

Settings > Early Access Program

CONSOLE SETTINGS
  • Settings > Early Access Program > Router Access Protection

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