Using the Fraud Buster feature of Antivirus for Mac

  • Solution ID:1122812
  • Last Updated:Sep. 24, 2019 5:17 AM (PST)
  • Applies to:Antivirus for Mac - 2019, 2020;
  • How to Use Fraud Buster in Trend Micro Antivirus for Mac

Fraud Buster is a cloud service feature that detects fraudulent messages using AI technology. Enabling Fraud Buster allows Trend Micro to scan email content to protect you against scam, phishing, and suspicious emails. Fraud Buster can be disabled at any time to stop email contents from being transmitted and scanned by Trend Micro.

Fraud Buster supports Gmail accounts on Google Chrome and Safari browsers.

Fraud Buster only supports English and Japanese messages.


How Fraud Buster works

When you read email messages on Gmail account using your browser with the Trend Micro Toolbar for Mac enabled, the sender, subject, and email body will be encrypted and transmitted to the Trend Micro Fraud Buster server to be scanned.


Enabling Fraud Buster
  1. Open your browser. Make sure that Trend Micro Toolbar is enabled on your browser.
    For instructions on how to enable your Trend Micro Toolbar, refer to this Knowledge Base article:
    Using the Trend Micro Toolbar of Antivirus for Mac

    By default, Fraud Buster is disabled.

  2. Sign in to your Gmail account. When the Fraud Buster promotion window appears, click Turn On Fraud Buster.

    Turn_ON_Fraud_Buster

  3. If this is the first time that you enable Fraud Buster, the Data Collection Notice page will appear. Click Agree and Turn On.

    Agree_and_Turn_ON

    Fraud Buster is now enabled.

    Fraud_Buster_Enabled


Using Fraud Buster

Manual Scan
  1. Open any email you want to scan.
  2. Click on the Security Scan button found at the end of the email.

    Security_Scan

  3. Wait for the scan to finish.
  4. If you click View Details, the Fraud Buster detection popup window will close, and the Trend Micro Fraud Buster website will open in a new tab.


    Scam Email Detected

    Scam Email Detected


    Not a Scam

    Not a Scam


Automatic Scan
  1. If you receive a Dangerous/Phishing/Scam mail, there will be a warning message on your browser.


    Scam Email Detected

    Scam Email Detected


    Phishing Link Detected

    Phishing Link Detected


    Suspicious Content Detected

    Suspicious Content Detected

  2. If you click View Details, the Fraud Buster detection popup window will close, and the Trend Micro Fraud Buster website will open in a new tab.


    Scam Email Detected

    Scam Email Detected


    Not a Scam

    Not a Scam


Disabling Fraud Buster
  1. Click on the Trend Micro Toolbar icon.
  2. Uncheck Fraud Buster to disable it.

    Fraud_Buster_Disable