Skip to main content
Skip to primary navigation
Skip to quick links navigation
Skip to auxilary navigation
Skip to search
Support
Hot Solutions
I get an error message on my Trend Micro Consumer product when I access the Internet or my local network
My Trend Micro Consumer product has detected CRYP_TAP-2 as a Security Threat
My Trend Micro Consumer product has detected CRYP_TAP as a Security Threat
[Hot Fix]B1020 – The error message "Invalid registration Information has been entered …” appears when registering secondary users of PC-cillin Internet Security 14.7 for Dell.
I received information that Trend Micro Internet Security is incompatible with the upcoming Windows Vista Service Pack 1. What should I do?
The message “Too many installations” appear when upgrading Trend Micro Internet Security Pro and Trend Micro Internet Security
The error “There is a compatibility issue between Windows Vista and PC-cillin Internet Security…” appears after installing PC-cillin Internet Security 14 for Dell
My Trend Micro Consumer product is unable to scan my computer running Microsoft Windows Vista
How can I change the serial number of my Trend Micro Consumer product?
How do I register Trend Micro Internet Security Pro or Trend Micro Internet Security as a Primary User?
Submit Consumer Support Case
Required Case Information
(
*
required field)
Your E-Mail Address:
*
(e.g. username@email-domain.com)
First Name:
*
Last Name:
*
Location:
*
--choose from--
Afghanistan
Algeria
Andorra
Angola
Argentina
Armenia
Australia
Austria
Azerbaijan
Bangladesh
Belarus
Belgium
Benin
Bermuda
Bharain
Bhutan
Bolivia
Bosnia-Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burma/Myanmar
Burundi
Cameroon
Canada
Cape Verde
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Costa Rica
Cote d Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Faeroe Islands
Falkland Island
Finland
France
French Guiana
Gabon
Gambia
Georgia
Germany
Ghana
Greece
Greenland
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hongkong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Japan
Jordan
Kazkhstan
Kenya
Kingdom of Saudi Arabia
Kuwait
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Mali
Malta
Malvides
Mauritania
Mauritius
Mexico
Moldova
Monaco
Mongolia
Morocco
Mozambique
Namibia
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
North Korea
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia (European)
Russian Federation
Rwanda
Sao Tome & Principle
Senegal
Serbia/Montenegro former Yugoslavia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Somalia
South Africa
South Korea
Spain
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tunisia
Turkey
Turkmenistan
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
US Virgin Island
USA
Uzbekistan
Vanautu
Vatican City
Venezuela
Vietnam
Western Sahara
Yemen
Zambia
Zimbabwe
Product:
*
--choose from--
HouseCall
PC-cillin Antivirus
PC-cillin Internet Security
Trend Micro AntiVirus plus AntiSpyware
Trend Micro Anti-Spyware for Consumer
Trend Micro Internet Security for Dell
Trend Micro Internet Security Pro
Trend Micro Internet Security
Trend Micro Mobile Security
TrendSecure System Tuner
TrendSecure Transaction Protector
TrendSecure Online Services
TrendSecure Remote File Lock
TrendSecure Total Recovery
TrendSecure Transaction Guard
Product Version:
*
--choose from--
Operating System:
*
--choose from--
Symbian/Series 60
Symbian UIQ 2.x
Windows 2000 Professional Edition - SP4
Windows 98
Windows 98ME
Windows 98SE
Windows Mobile 5.0 PocketPC
Windows Mobile 5.0 Smartphone
Windows Vista Business
Windows Vista Enterprise
Windows Vista Home Basic
Windows Vista Home Premium
Windows Vista Ultimate
Windows XP Home Edition - SP2
Windows XP Professional Edition - SP1
Windows XP Professional Edition - SP2
Problem Description:
*
The following information is optional but it may help our support engineers to assess the problem better and for faster resolution of the case.
Product Information
Serial Number:
How can I get the serial number?
Pattern File Number:
How can I get the pattern file number?
System Information
Internet Connection:
DSL
Dial-up
Broadband
WiFi
Others
Attachments
System Logs(evt/log/txt) :
Debug file(s):
How can I get the debug logs?
Knowledge Tree
Do you need additional assistance?
Give us your feedback