Resetting the console password in OfficeScan (OSCE)

Solution ID Last Updated
1098239 Jul. 09, 2014 1:05 AM (PST)

Product / Version Platform
OfficeScan - 10.6, 10.5, 11.0;
Windows - 2003 Enterprise, 2008 Enterprise, 2012 Enterprise

Problem Description

Learn how to reset the OSCE management console password.


Important: For OfficeScan 10.6 and below, the tool to reset the password is included in the latest patch or service pack (SP). It is highly recommended that you apply it.
To reset the password:
  1. Log in to the OSCE server with admin credentials.
  2. Go to this folder: ..\Trend Micro\OfficeScan\PCCSRV\Admin\Utility\OSCEResetPW
    For OfficeScan 10.6 and below, if you have not applied OSCE 10.5 Patch 5 or higher; or OSCE 10.6 SP3 or higher, download the tool here:
  3. Run OSCEResetPW.exe.
    Click image to enlarge.
  4. Enter the local admin credential.
    admin credentials
  5. Enter the new password.
    new password
  6. Click Change Password. You'll be notified if the password was changed.
    change password

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