Resetting the console password in OfficeScan (OSCE) 10.5 and 10.6

Solution ID Last Updated
1098239 Date : 2013/08/05 Time:12:52 AM , (PST)

Product/Version Platform
OfficeScan - 10.6, 10.5;
Windows - 2003 Enterprise, 2008 Enterprise, 2012 Enterprise

Problem Description

Learn how to reset the OSCE management console password.


Important:The tool to reset the password is included in the latest Patch or Service Pack (SP). It is highly recommended that you apply it.
To reset the password:
  1. Log in to the OSCE server with admin credentials.
  2. Go to this folder: ..\Trend Micro\OfficeScan\PCCSRV\Admin\Utility\OSCEResetPW
    For customers who have not applied OfficeScan 10.5 Patch 5 or higher; or OfficeScan 10.6 SP3 or higher, download the tool here:
  3. Run OSCEResetPW.exe.
  4. Enter the local admin credential.
    admin credentials
  5. Enter the new password.
    new password
  6. Click Change Password. You'll be notified if the password was changed.
    change password

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