Enabling the Trend Micro Toolbar in Google Chrome

Support
Solution ID Last Updated
1104223 Date : 2014/11/03 Time:2:42 AM , (PST)


Product/Version Platform
Trend Micro Antivirus+ Security - 2015;Trend Micro Internet Security - 2015;Trend Micro Maximum Security - 2015;Trend Micro Premium Security - 2015;
Windows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, 8.1 32-bit, 8.1 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

You get any of the following notification from your Trend Micro Security software:
Safeguard Google Chrome   Social Networking Protection
Safeguard Google Chrome popup
(Trend Micro Security 2015)
  Social Networking Protection window
(Trend Micro Security 2015)
Safeguard Google Chrome
Safeguard Google Chrome popup
(Trend Micro Titanium 2014)
This happens because Google Chrome released a security enhancement that automatically disables all third-party browser extensions which includes the Trend Micro Toolbar.

Solution

If you keep getting the message even after enabling the extension, click on Don't show this again.
Don't show this again   Don't show this again
[ Expand All ]

 

Why am I getting this message?

This message appears if you recently installed your Trend Micro Security program or your Google Chrome has been upgraded to the latest version. Due to security updates applied to the latest version of Google Chrome, third-party extensions, including the Trend Micro extensions, can only be enabled by downloading them from the Google Chrome Web Store.
The Trend Micro Toolbar provides additional security by working with Google Chrome to provide safety ratings to websites when you do searches online. This allows you to check whether a link or website is either Safe, Suspicious or Dangerous before you access it.

 

How do I fix this?

READ THIS BEFORE PERFORMING THE STEPS BELOW:
  • The only way to download the toolbar is by opening this page in Google Chrome and clicking on the Chrome Webstore icon under Step 1.
  • The Trend Micro Toolbar is not searchable in Google Chrome Web Store because it is intended only for customers with Trend Micro Security installed.
  • Enabling the Trend Micro Toolbar is free.
To enable the Trend Micro Toolbar, make sure to follow all the steps. You may watch the video animation or read the step by step instructions found below the video animation:
Enable Trend Micro Toolbar
  1. Click the Chrome Web Store icon below to get your Trend Micro Toolbar.
    Google Chrome Web Store
  2. Click the Free button to download the Trend Micro Toolbar.
     Click Free
  3. Click Add when the Confirm New Extension window appears. A notification saying "Trend Micro Toolbar has been added to Chrome" will appear.
    Note: Your Trend Micro Toolbar for Google Chrome is successfully enabled once you see the Trend Micro icon at the top-right corner of the browser.
    Successfully enabled

 

I cannot find Trend Micro Toolbar when I search it on Google Web Store

The Trend Micro Toolbar is not searchable in Google Chrome Web Store because it is intended only for customers with Trend Micro security software. You can only download the toolbar if your Trend Micro security software is installed. You can get the Trend Micro Toolbar only by clicking the Chrome Web Store icon under Step 1 of the How do I fix this? tab.

 

Known Issues

  • Notification saying the original extensions will be merged into one
    The old Trend Micro Toolbar has 3 extensions and each has different functions. All functions will now be merged into 1 extension so you will not need to download 3 separate extensions from Google Chrome Web Store.
  • Duplicate toolbar icon from Chrome
    When you see two Trend Micro Toolbar icons in Google Chrome, just restart Google Chrome to remove one of the icons.


Rate this Solution
Did this article help you?

Please provide your comments to help us improve this solution.

 
  *This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
 
 

Connect with us on