Trend Micro Toolbar becomes disabled after upgrading to Google Chrome version 25 and above

Solution ID Last Updated
1097319 Date : 2014/06/18 Time:3:55 AM , (PST)

Product/Version Platform
Titanium AntiVirus + - 2012, 2013;2014;Titanium Internet Security - 2012, Titanium Internet Security - 2013;Titanium Internet Security - 2014;Titanium Maximum Security - 2012, Titanium Maximum Security - 2013;Titanium Maximum Security - 2014;Titanium Premium Security - 2013;
Windows - XP Home, XP Professional, XP SP3 32-bit, Vista 32-bit, Vista 64-bit, 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, 8.1 32-bit, 8.1 64-bit

Problem Description

Your Trend Micro Toolbar becomes disabled and you receive the following error message after upgrading Google Chrome to version 25 and above:
Safeguard Your Browser 
"SafeGuard Your Browser
Please switch on all of the security features that can protect Google Chrome to avoid spyware, scams, and other online threats."
This happens because Google Chrome released a security enhancement that automatically disables all third-party browser extensions including the Trend Micro Toolbar.


Important: The sets of steps below are only applicable to Google Chrome versions 25 to 34. If you are using the latest version of Google Chrome, check this Knowledge Base article: Enabling the Trend Micro Toolbar in Google Chrome.
To re-enable the Trend Micro Toolbar, click any of the following options:
[ Expand All ]


Option 1: Manually enable the Trend Micro extensions

  1. Open Google Chrome.
  2. Click the Setting button on the top right corner, then click Settings.
    Click Settings
  3. Click Extensions on the left pane.
    Click Extensions
    A tab will open showing the available extensions. 
  4. Mark the Enable check boxes for all of the Trend Micro extensions.
  5. Restart Google Chrome.
Note: If this solution does not work, proceed to Option 2: Install a hot fix.


Option 2: Install a hot fix

  1. Log onto your computer using an account with administrator privileges.
    Note: If you have installed a software on the computer before, then you probably have these privileges.
  2. Click the Download button to start downloading the TI_70_win_EN_tool_hfb0001.exe file.
  3. Run the file by doing any of the following:
    • If you are using Internet Explorer, click Run.
      Download from Internet Explorer
    • If you are using Google Chrome, click the TI_70_win_EN_tool_hfb0001.exe file that will appear on the bottom-left corner.
      Download from Google Chrome
  4. Click Yes when the User Account Control window appears, then wait until the files are extracted.
    Extracting the files
  5. Read and accept the License Agreement, then click Next.
    Accept License Agreement
  6. Click Install.
    Click Install
  7. Click OK when a warning window opens.
  8. Restart the computer.
    After running the hot fix, the Trend Micro Toolbar should now be enabled on your Google Chrome browser.
Note: If the problem still exists, check this Knowledge Base article, applicable for Titanium 2014 version: Enabling the Trend Micro Toolbar in Google Chrome.

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