"Server Error 403 - Forbidden: Access is denied...." appears when you log on to the OfficeScan (OSCE) web console

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Solution ID Last Updated
1095352 Mar. 14, 2013 6:17 AM (PST)


Product / Version Platform
OfficeScan - 10;
Windows - 2008 Standard, 2008 Standard 64-bit, 2008 Datacenter, 2008 Datacenter 64-bit, 2008 Enterprise, 2008 Enterprise 64-bit

Problem Description

When you log on to your OfficeScan web console, you get the following error message: 
Server Error

403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.
403 - Forbidden: Access is denied.
Note: This only applies if OfficeScan is using IIS as its web server.

Solution

To resolve this issue, you need to give permission via IIS Manager to be able to view the summary page correctly. Refer to the steps below:
  1. Open the Internet Information Services Manager.
  2. On the left side of the Connections Pane, click Expand Sites.
  3. Go to OfficeScan > officescan > console > HTML > widget.
  4. Double click Handler Mappings.
  5. On the Actions Pane on the right side, click Edit Feature Permissions.
  6. Put a check mark on Read and Script.
  7. Access your OfficeScan web console.


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