Under Maintenance

eSupport Portal is currently unavailable due to regular maintenance.

We apologize for any inconvenience this maintenance may cause. Our technical teams are working to fully restore all affected services as quickly as possible.

In the meantime, please click on your region to contact the appropriate Technical Support Teams:

North America

Home and Home Office Users Business Users

Online Chat Support:
Click for Online Chat Support

Available Monday to Friday, 22 hours a day.
No support from 9:00 PM to 11:00 PM
US Pacific Time (GMT-8)

Available on weekends
from 8:00 AM to 5:00 PM Pacific Time

Toll-free Phone Support:
Enterprise: 1-877-338-7363
SMB: 1-888-608-1009

Available Monday to Friday
from 5:00 AM to 5:00 PM
US Pacific Time (GMT-8)

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EMEA

Home and Home Office Users Business Users

Phone and Email Support by Country

Available Monday to Friday
from 9:00 AM to 5:30 PM local time

United Kingdom (local rate):
01628 400 820
secure_support@trendmicro.co.uk

Ireland (local rate):
0214 710 897

France (international rate):
+36 181 55 819
secure_support@trendmicro.fr

Germany (premium rate)
09001863722 / +36 181 55 815
secure_support@trendmicro.de

Austria / Switzerland (international rate)
+36 181 55 815
secure_support@trendmicro.de

Italy (international rate):
+36 181 55 816
secure_support@trendmicro.it

Spain (international rate):
+36 181 55 817
secure_support@trendmicro.es

Netherlands (international rate):
+44 1628 400 820
secure_support@trendmicro.nl

Sweden (local rate):
08-4115610
secure_support@trendmicro.se

Norway (local rate):
88-00-03-00
secure_support@trendmicro.no

Denmark (local rate):
70-23-55-65
secure_support@trendmicro.dk

Rest of Europe, Middle East, Africa (international rate):
+44 1628 400 820
secure_support@trendmicro.eu


Online Chat Support (English Only):
Click for Online Chat Support

Phone Support by Language

Available Monday to Friday
from 8:00 AM to 5:00 PM
GMT+0

English Phone Support:
+353-21-7307433

German Phone Support:
+353-21-7307423

French Phone Support:
+353-21-7307424

Italian Phone Support:
+353-21-7307444

Spanish Phone Support:
+353-21-4710229


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Asia Pacific (English)

Home and Home Office Users Business Users

Toll-free Phone Support:

Australia / New Zealand:
1300-305-289 (AU) or 0800-507-901 (NZ)

Available Monday to Friday
from 7:00 AM to 7:00 PM
Sydney Time (GMT +10)

Hong Kong:
852-2612-0099

Available Monday to Friday
From 9:00 AM to 5:30 PM
Hong Kong Time (GMT +8)

India:
1800-425-2667

Available Monday to Saturday
From 9:00 AM to 9:00 PM
India Time (GMT +5:30)

Malaysia:
1800-18-2288

Available Monday to Friday
from 8:00am to 5:00 PM
Malaysia Time (GMT+8)

Singapore:
1800-888-6868

Available Monday to Friday
from 8:00am to 5:00 PM
Singapore Time (GMT+8)

Online Chat Support:
Click for Online Chat Support
Available Monday to Friday, 22 hours a day.
No support from 1:00 PM to 3:00 PM
Sydney Time (GMT +10)

Available on weekends
from 2:00 AM to 11:00 AM Sydney Time

Toll-free Phone Support:

Australia: 1800-653-870
New Zealand: 0800-408-065

Available Monday to Friday
from 7:00 AM to 7:00 PM
Sydney Time (GMT +10)

Worry Free Business Hours Support:
India: 1800-425 -1009
Singapore:1800-888-6868
Malaysia: 1800-18-6868
Hong Kong: 852-2844-6565

24x7 Trend Micro Hosted Services Support:
AU Number: 1800-448-255
NZ Number: 0800-808-470

Online/Email Support:
Australia / New Zealand:
support@trendmicro.com.au

Hong Kong:
hksupportcenter@trendmicro.com.hk

For Partner Programs:
Affinity Portal

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Latin America (Portuguese and Spanish)

Home and Home Office Users Business Users

Toll-free Phone Support:
Brazil: 0800 891 6424
1300-305-289 (AU) or 1800-507-901 (NZ)

Available Monday to Friday
from 9:00 AM to 5:30 PM
Brasilia Time (GMT -3)

Other countries: 001-800-514-0204
Available Monday to Friday
from 09:00 AM to 06:00 PM
Mexico City Time (GMT-5)


Email Support:
http://www.trendmicro.com.br/br/support/forms/suporte-chamado/index.html
Available Monday to Friday
from 9:00 PM to 5:30 PM
Brasilia Time (GMT -3)

Other countries:soporte_lar@trendmicro.com
Available Monday to Friday
from 09:00 AM to 06:00 PM
Mexico City Time (GMT-5)

Toll-free Phone Support:
Brazil SMB partners: 4003-2129


Available Monday to Friday
from 09:00 AM to 06:00 PM
Brasilia Time (GMT-3)

Other countries: 001-800-514-0204
Available Monday to Friday
from 09:00 AM to 06:00 PM
Mexico City Time (GMT-5)


Email Support:
Enterprise partners: pse@trendmicro.com
Brazil SMB partners: Monday to Friday
suporte_br@trendmicro.com
Other countries:
soporte_lar@trendmicro.com

Available Monday to Friday
from 09:00 AM to 06:00 PM
Brasilia Time (GMT-3)

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