"Unable to find locale data files" when clicking Online Help on Titanium program

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Solution ID Last Updated
1060154 Mar. 15, 2012 6:21 PM (PST)


Product / Version Platform
Titanium Internet Security - 2012, Titanium Internet Security - 2012;Titanium Internet Security for Dell - 2011;Titanium Maximum Security - 2012;
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

You receive the following error message when you click Online Help on your Trend Micro Titanium program:
"Unable to find locale data files. Please reinstall."

Solution

This issue happens if Google Chrome is set as your default web browser. You may also get the error message when you try to open Google Chrome.
To resolve this issue, please change your default web browser to Internet Explorer. Please click your operating system version below for instructions:
[ Expand All ]

 

 

Windows XP

  1. Go to Start > Run.
  2. Type "inetcpl.cpl" on the Open field, then click OK.
    The Internet Properties window will appear.
  3. Click the Programs tab.
  4. Click Make default under the Default web browser section.
  5. Click Apply, then click OK.
    You should now be able to open the Online Help page without any issues.

 

Windows Vista and Windows 7

  1. Click the Windows Orb.
  2. Type "inetcpl.cpl" on the Start Search field, then press Enter.
    The Internet Properties window should appear.
  3. Click the Programs tab.
  4. Click Make default under the Default web browser section.
  5. Click Apply, then click OK.
    You should now be able to open the Online Help page without any issues.


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