Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips False positive spam detection in Worry-Free Business Security (WFBS) AdvancedWorry-Free Business Security Standard/Advanced 5.1 Technical SupportNew features and enhancements in Worry-Free Business Security Services (WFBS-SVC) 3.6Installing Worry-Free Business Security (WFBS) 6.0Key features of Worry-Free Business Security Services (WFBS-SVC) More False positive spam detection in Worry-Free Business Security (WFBS) AdvancedSolution IDLast Updated1060032Date : 2012/02/2 Time: 1:36 AM (PST)Product/VersionPlatformWorry-Free Business Security Standard/Advanced - 6.0, 7.0Windows - 2003 Enterprise, 2003 Small Business Server, 2008 Enterprise, 2008 Small Business Server, 2011 Small Business Server Standard
Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips False positive spam detection in Worry-Free Business Security (WFBS) AdvancedWorry-Free Business Security Standard/Advanced 5.1 Technical SupportNew features and enhancements in Worry-Free Business Security Services (WFBS-SVC) 3.6Installing Worry-Free Business Security (WFBS) 6.0Key features of Worry-Free Business Security Services (WFBS-SVC) More False positive spam detection in Worry-Free Business Security (WFBS) AdvancedSolution IDLast Updated1060032Date : 2012/02/2 Time: 1:36 AM (PST)Product/VersionPlatformWorry-Free Business Security Standard/Advanced - 6.0, 7.0Windows - 2003 Enterprise, 2003 Small Business Server, 2008 Enterprise, 2008 Small Business Server, 2011 Small Business Server Standard
Problem DescriptionLegitimate emails are falsely being detected as spam by the Messaging Security Agent (MSA) of WFBS. This happens to clients who did not load TMASE Anti-Spam Pattern 8606, which was released on December 25, 2011 at 10:11 PM (GMT +8). Note: This article applies to WFBS Advanced only. SolutionTo resolve this issue, please update your Anti-Spam Pattern Files. Do the following: Log on to the WFBS console. Go to Updates > Manual. Uncheck Components and tick the Messaging Security Agent checkbox. You may also select all the components to update all the pattern files. Click Update Now. Note: To set the update schedule, go to Updates > Scheduled and then set the time when you want the product to perform automatic updates.
Problem DescriptionLegitimate emails are falsely being detected as spam by the Messaging Security Agent (MSA) of WFBS. This happens to clients who did not load TMASE Anti-Spam Pattern 8606, which was released on December 25, 2011 at 10:11 PM (GMT +8). Note: This article applies to WFBS Advanced only. SolutionTo resolve this issue, please update your Anti-Spam Pattern Files. Do the following: Log on to the WFBS console. Go to Updates > Manual. Uncheck Components and tick the Messaging Security Agent checkbox. You may also select all the components to update all the pattern files. Click Update Now. Note: To set the update schedule, go to Updates > Scheduled and then set the time when you want the product to perform automatic updates.
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