Trend Micro Titanium will not start or turn on

Support
Solution ID Last Updated
1059949 Date : 2014/04/03 Time:3:41 AM , (PST)


Product/Version Platform
Titanium AntiVirus + - All;Titanium for Small Business - All;Titanium Internet Security - All;Titanium Internet Security for Dell - All;Titanium Maximum Security - All;Titanium Maximum Security Premium Edition - All;Titanium Premium Security - All;
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional, 8 32-bit, 8 64-bit, 8.1 32-bit, 8.1 64-bit

Problem Description

This article shows you what to do when the Trend Micro Titanium program does not start or if it keeps on shutting down.​
The following also happen:
  • There is no icon of Titanium on the system tray.
  • The Windows Security Center is not detecting Titanium.
  • The system tray icon status is "Starting your protection".
  • The program automatically or manually restarts with every update when you click About.
  • The console randomly shuts down every 5 to 10 minutes.

Solution

Important: You will be asked to restart the computer during the procedure. We recommend that you add this page to your favorites or print it out.
[ Expand All ]

 

Step 1: Remove conflicting programs

Having more than one security software or their components installed on your computer can cause performance issues. You need to completely remove them before installing your Trend Micro Titanium program. To remove it, you may refer to this KB article: Programs to remove before installing Trend Micro Titanium.

 

Step 2: Manually start all Titanium components

  1. Close all open programs or applications.
  2. Open the Trend Micro Diagnostic Toolkit by doing either of the following:
    • Go to Start > All Programs > Trend Micro Titanium Maximum Security > Trend Micro Diagnostic Toolkit.
    • Go to Start > My Computer > Local Disk C: or OS C: > Program Files > Trend Micro > Titanium > SupportTool.exe.
  3. Click the Uninstall tab.
  4. Click Stop all components.
  5. Wait until all the buttons are enabled, then click Start all components.
  6. Close the Trend Micro Diagnostic Toolkit, check if the issue persists.

 

Step 3: Reinstall/ Upgrade to Titanium 2014

You will need to uninstall your program using the Trend Micro Diagnostic Toolkit, then install it afterwards. Follow the steps below:
  1. Go to Start > All Programs > Trend Micro Titanium > More Tools & Help >Trend Micro Diagnostic Toolkit.
  2. Click (C) Uninstall tab.
  3. Click 1. Uninstall Software, then wait while the program is being uninstalled.
  4. Click Yes when prompted to restart your computer.
  5. Reinstall your program. For instructions, click your program below:


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