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This article answers your questions regarding the Trend Micro Titanium Lifetime AntiVirus+ program that you purchased from QVC PC Treasures.
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I cannot see the Trend Micro Titanium Lifetime AntiVirus+ program on my Dell computer?
Trend Micro Titanium Lifetime AntiVirus+ is not pre-installed on the Dell computer you purchased from QVC.
Where can I get the installer file for Trend Micro Titanium Lifetime AntiVirus +?
The installer is in the DVD software bundle that came with your Dell computer.
What should I do if I did not receive the DVD/ 2GB SD card I purchased from QVC?
You may request for the DVD/2GB SD card by sending an email to PC Treasures
Where can I get the serial number for my Trend Micro Titanium Lifetime AntiVirus +?
The serial number is on the DVD booklet or packaging of the SD card.
Can I install the software on another computer?
No. The license is only for a single installation. The lifetime subscription will be terminated or rendered void if you do any of the following:
- Transferring the subscription onto another PC or device
- Moving the subscription onto another PC or device
- Reinstalling the subscription onto another PC or device
Can I upgrade the software to the latest version?
Yes. You can upgrade to the latest version of Titanium AntiVirus+ to receive support and software updates.
Where can I request for a refund if I want to return my purchase?
If the Trend Micro Titanium Lifetime AntiVirus+ program came bundled with the Dell computer, you cannot request for a refund.
If you have purchased the product separately from QVC, you can contact their support team for a refund of the program you bought.
Can I transfer my license when I upgrade to Titanium Internet Security or Titanium Maximum Security?
No. When you upgrade to a different software version other than Titanium AntiVirus+, the following happen:
- Your upgrade will be subject to version's subscription or license fee
- The program will no longer be a lifetime subscription or license
- Your Titanium AntiVirus+ subscription and license will automatically terminate without notice or refund
Note: The Trend Micro Titanium Lifetime AntiVirus+ license is active for the remainder of your computer's functional lifetime. The typical lifetime of a computer is five to seven years.
Titanium AntiVirus + - 2011;