Knowledge Base

Support

Frequently Asked Questions (FAQ) about the Premium Service Plan for Trend Micro SafeSync (North America Only)

Solution IDLast Updated
1058919Date : 2011/11/15 Time: 1:20 AM (PST)


Product/VersionPlatform
Trend Micro SafeSync - All
Macintosh - Leopard, Lion, Snow Leopard, Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

This article answers your questions regarding the Premium Service Plan for Trend Micro SafeSync.

Solution

Below are some FAQs about the Premium Service Plan for Trend Micro SafeSync. Please click on any of the questions:

 

  •  

What are the SafeSync Support Service Plans for my Trend Micro SafeSync subscription?

 

 

  •  

How much do the two new Support Service Plans for Trend Micro SafeSync cost and what do they offer?

 

 

  •  

When and how can I use the Premium Service Plan for Trend Micro SafeSync?

 

 

 

 

What are the SafeSync Support Service Plans for my Trend Micro SafeSync subscription?

 

 

Apart from the Standard Support that Trend Micro offers with your Trend Micro SafeSync subscription, two new annual support services are available:

 

  •  

Enhanced Service

 

 

  •  

Premium Service

 

 

Visit the SafeSync Support Service for a comparison on these services.

 

 

You can also get these per-incident-based options:

 

  •  

Data Sync Setup

 

 

  •  

Data Recovery

 

back to top

 

 

 

 

 

 

How much do the two new Support Service Plans for Trend Micro SafeSync cost and what do they offer?

 

 

 

 

Service

 

 

Price*

 

 

Features

 

 

Enhanced Service

 

 

US$ 29.95

 

 

  • 24/7 toll-free phone support
  • Remote control support
  • Access to higher level experts
  • Priority queue

 

 

Premium Service

 

 

US$59.95

 

 

  • 24/7 toll-free phone support
  • Remote control support
  • Access to higher level experts
  • Priority queue
  • Remote Data Sync Setup**
  • Remote Data Recovery**

 

 

 

 

Notes: Visit the SafeSync Support Service for a full comparison and description of each service.

 

 

* Prices may change without prior notice. Visit the Trend Micro website for the latest pricing.

** Maximum of one incident per annual subscription

 

back to top

 

 

 

 

 

 

When and how can I use the Premium Service Plan for Trend Micro SafeSync?

 

 

 

You can use the service after purchasing it. To do this, follow the steps below:

 

 

 

1.

Prepare your serial number.

 

 

 

You can find it in the Order Confirmation email.

 

 

2.

Call 1-877-ASK-TM-11 (1-877-275-86-11).

 

 

 

back to top


Rate this Solution
Did this article help you?  
 
Please provide your comments to help us improve this solution.

 
  *This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
 
 

Connect with us on