“This software has already been installed on your computer” appears when installing a Titanium program

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Solution ID Last Updated
1058910 Dec. 10, 2014 12:35 AM (PST)


Product / Version Platform
Titanium AntiVirus + - 2011, 2012, 2013;2014;Titanium Internet Security - 2011, Titanium Internet Security - 2012, Titanium Internet Security - 2013;Titanium Internet Security - 2014;Titanium Maximum Security - 2011, Titanium Maximum Security - 2012, Titanium Maximum Security - 2013;Titanium Maximum Security - 2014;
Windows - 7 32-bit, 8 32-bit, 8 64-bit, Vista 32-bit, XP Home, XP Professional

Problem Description

You receive the following error message during the installation of your Titanium program:
This software has already been installed on your computer
"This software has already been installed on your computer"

Solution

You receive this error message because you still have an older version of your Trend Micro program installed on your computer. This usually happens if the installer you used before came from the Order Confirmation email.
To resolve this, do the following:
  • Use the Trend Micro Diagnostic Toolkit to remove all the components of the old version of your program. Check this Knowledge Base article for the steps Uninstalling Trend Micro program using Diagnostic Toolkit.
  • Restart your computer after uninstalling the older version for the changes to take effect.
  • Install your Titanium program.


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