“Installation Incomplete... Error code #0, 1006, 0x000” error message appears when installing Titanium

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Solution ID Last Updated
1058898 Date : 2012/09/10 Time:9:51 AM , (PST)


Product/Version Platform
Titanium AntiVirus + - 2012, 2013;Titanium for Small Business - 2012;Titanium Internet Security - 2012, Titanium Internet Security - 2013;Titanium Maximum Security - 2012, Titanium Maximum Security - 2013;Titanium Maximum Security Premium Edition - 2012;Titanium Premium Security - 2013;Titanium Smart Surfing for PC - 2012;
Windows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

You receive the following error message when you install your Titanium program:
Installation Incomplete
"Installation Incomplete... Error code #0, 1006, 0x000"
This issue happens due to a Registry checking error that can be caused by the lack of permission or being locked by another application.

Solution

To resolve this, follow the steps below:
  1. Run the Trend Micro Diagnostic Toolkit to cleanly uninstall the program.
  2. Delete the remnants of your Titanium program.
     

    For Windows XP

    I. Check the AppData folder.
    1. Click Start > My Computer > Local Disc(C:) > Program Files.
    2. Delete the Trend Micro folder.
    3. Go back to Local Disc(C:).
    4. Click Tools > Folder Options > View.
    5. Put a tick on Show hidden files and folders.
    6. Click Apply then Ok.
    7. Click Application Data folder.
    8. Delete the Trend Micro folder.
    II. Check the registry.
    1. Click Start > Run.
    2. Type "regedit", then click OK.
    3. Click (+) beside Hkey_Local_Machine.
    4. Click (+) beside Software.
    5. Delete the Trend Micro folder.
    6. Close the Registry Editor window.
    Important: Editing your computer's registry can cause serious errors on your computer. Always create a backup before making any changes. If you need assistance, you can view the Help file by clicking Help > Help Topics on the Registry Editor window. You can also contact Trend Micro Technical Support.

    For Windows Vista and Windows 7

    I. Check the AppData folder.
    1. Click Start > Computer > Local Disc(C:) > Program Files.
    2. Delete the Trend Micro folder.
    3. Go back to Local Disc(C:).
    4. Click Organize > Folder and Search Options > View.
    5. Tick Show hidden files and folders.
    6. Click Apply > OK.
    7. Click Program Data folder.
    8. Delete the Trend Micro folder
    II. Check the registry.
    1. Click Start, type "regedit" then press Enter.
    2. Click Yes when the User Account Control window appears.
    3. Double-click Hkey_Local_Machine to expand.
    4. Double-click Software to expand.
    5. Delete the Trend Micro folder.
    6. Close the Registry Editor window.
    Important: Editing your computer's registry can cause serious errors on your computer. Always create a backup before making any changes. If you need assistance, you can view the Help file by clicking Help > Help Topics on the Registry Editor window. You can also contact Trend Micro Technical Support.
  3. Download and save PermissionTool in your Desktop.
  4. Extract the PermissionTool.zip. If prompted for a password, type: novirus
  5. Run PermissionTool.exe. Wait until it is finished.
  6. Download a new installer for your Trend Micro Titanium program.
  7. Unblock the installer by following the steps below:
    1. Right-click the installer, then select Properties.
    2. Click Unblock.
    3. Click Apply, then click OK.
  8. Right-click the installer, then select Run as administrator to install your Titanium program.
For your ease of mind, you can avail of our Premium Installation Service and have an expert get your Titanium product up and running. For more details, click your region:


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