"Java Virtual Machine is not installed" appears in the ScanMail for Exchange (SMEX) 10 console after updating to JRE Update 22

Solution ID Last Updated
1058606 Date : 2011/06/02 Time:6:50 AM , (PST)

Product/Version Platform
ScanMail for Exchange - 10.0;
Windows - 2008 Enterprise, 2008 Standard

Problem Description

The following error message appears when accessing the SMEX management console:



"Java Virtual Machine is not installed."


Users have upgraded to JRE 6 Update 22 and rebooted the server, but the issue was still not resolved.


On another server where the java was updated, the remote connection is failing due to incorrect username or password error message.


However, without this Java update, remote login works fine.


To resolve this issue, apply Patch 1 for Service Pack 1 for ScanMail for Exchange 10. This will allow you to access and manage the SMEX console without having to install the Java Runtime Environment (JRE).


Here are the details from the readme:



Issue: To access and manage the ScanMail console, users'
  computer must be running the Java Runtime Environment.
  After updating Java Runtime Environment (JRE) to JRE 6
  Update 22, users cannot log on to the ScanMail Web


Solution: After applying hot fix 4168, users can access and manage
  the ScanMail Web Console without installing the Java
  Runtime Environment.

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