Disabling or enabling your Trend Micro Security software

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Solution ID Last Updated
1058376 Date : 2014/09/16 Time:5:51 PM , (PST)


Product/Version Platform
Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Maximum Security Premium Edition - All;Trend Micro Antivirus+ Security - 2015;Trend Micro Internet Security - 2015;Trend Micro Maximum Security - 2015;Trend Micro Premium Security - 2015;
Windows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, 8.1 32-bit, 8.1 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

This article shows you how to turn on or off your Trend Micro program. Below are some of the reasons why you may need to temporarily disable it:
  • To analyze issues you encounter on your computer
  • To install a hardware device
  • To verify if Trend Micro program is causing the issue on your computer

Solution

For instructions on how to disable or enable your Trend Micro program, click on the task you want to perform:
[ Expand All ]

 

Disabling Trend Micro program

OPTION 1: Turn off Trend Micro from the System Tray
  1. Right-click the Trend Micro icon in the System Tray (near the clock at the bottom right part of the screen).
    System tray icon
  2. Select Exit.
    Note: If you do not see the System Tray icon, click the arrow button to show the rest of the icons.
  3. Wait for Trend Micro's System Tray icon (near the clock at the bottom right part of the screen) to disappear. Once the icon disappears, Trend Micro is now disabled.
OPTION 2: Turn off Trend Micro using the Diagnostic Toolkit
  1. Open the Trend Micro Diagnostic Toolkit, do the following:
    1. Click Start > All Programs > Trend Micro > More Tools and Help.
    2. Click Trend Micro Diagnostic Toolkit.
    3. Click Yes when the User Account Control Window appears.
      User Account Control
  2. In the Diagnostic Toolkit window, click the Uninstall tab and then click the Stop all components button.
    Stop all components
  3. Wait for Trend Micro's System Tray icon (near the clock at the bottom right part of the screen) to disappear. Once the icon disappears, Trend Micro Titanium is now disabled.

 

Enabling Trend Micro program

To enable your Trend Micro program, follow the steps below:
  1. Open the Trend Micro Diagnostic Toolkit, do the following:
    1. Click Start > All Programs > Trend Micro > More Tools and Help.
    2. Click Trend Micro Diagnostic Toolkit.
    3. Click Yes when the User Account Control Window appears.
      User Account Control
  2. In the Diagnostic Toolkit window, click the Uninstall tab and then click Start All Components.
    Start all Components
    Your Trend Micro program will now be enabled.


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