"HTTP Error 502.2" appears when going to the Administration part of the OfficeScan management console

Support
Solution ID Last Updated
1058176 Jun. 17, 2014 3:08 AM (PST)


Product / Version Platform
OfficeScan - 10.0, 10.5, 10.6, 11.0;
Windows - 2003 Enterprise Server, 2008 Enterprise Server Edition 64-bit

Problem Description

The following error message appears when accessing the Administration part of the OfficeScan management console:
HTTP Error 502.2 - Bad Gateway
This issue happens when the MSXML components get corrupted.

Solution

To resolve this issue:
Important: Make sure to create a backup of the database and configuration file before performing this procedure.
  1. Uninstall the OfficeScan server.
  2. Using Add/Remove Program, uninstall MSXML 4.0 SP2 Parser and SDK.
  3. Reinstall the OfficeScan server.
If the above steps did not resolve the issue, check the permission of the PCCSRV/TEMP directory:
  1. On the host machine where OfficeScan is installed, launch the Windows Explorer.
  2. Go to the C:\Program Files\Trend Micro\OfficeScan\PCCSRV\TEMP directory.
  3. Right-click the TEMP folder and then go to Properties > Security tab > IUSR_Computer Account.
  4. Grant Read and Write Permissions and then click OK.
  5. Restart the Microsoft IIS Service by doing either of these options:
    • Go to the Windows Services applet and restart the WWW Publishing Service.
    • Open a command prompt and enter the "IISRESET" command.
If the issue persists, collect the Microsoft IIS logs and send them to Trend Micro Technical Support for further analysis.


Rate this Solution
Did this article help you?

Please provide your comments to help us improve this solution.

 
  *This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
 
 

Connect with us on