Turning off the Auto-renewal feature during or after purchase

Support
Solution ID Last Updated
1057404 Date : 2014/08/06 Time:10:41 PM , (PST)


Product/Version Platform
Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Internet Security for Dell - 2011;Titanium Maximum Security - All;Titanium Smart Surfing for PC - All;Trend Micro AntiVirus plus AntiSpyware - All;Trend Micro Internet Security - All;Trend Micro Internet Security for Dell - 16.6;Trend Micro Internet Security Pro - All;Trend Micro Internet Security Pro for Dell - 2009, Trend Micro Internet Security Pro for Dell - 2010 / 3.0;Trend Micro SafeSync - All;
Windows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, 8.1 32-bit, 8.1 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

This article shows you how to turn off or cancel the Auto-renew feature during or after purchasing Trend Micro products online.

Solution

The Auto-Renew feature is enabled on your Shopping Cart page by default. To disable the Auto-Renew, do either of the following:
Note: If your Trend Micro subscription is still up to date, disabling the automatic renewal does not expire your subscription.
[ Expand All ]

 

Cancel Auto-Renew after purchasing a Trend Micro program

To cancel the Auto-Renew after purchasing your Trend Micro program, follow the steps below:
  1. Log in to your Trend Micro Account (My Account).
    Your homepage shows which account renews automatically.
  2. Click Disable Auto-renew.
    Disable_auto_renew
  3. Click Disable Now
    Disable now
    When you have successfully canceled Auto-Renew, you should see Renew Now
    Renew now

 

Cancel Auto-Renew while purchasing a Trend Micro program

To turn off the Auto-renew feature while you are buying a Trend Micro program, follow the steps below:
  1. Click Auto-Renewal Plan On (details).
    Shopping cart 
  2. Select No, thanks. I'll renew my license when it expires, then click Update Cart.
    Auto-Renewal information
    The status in your Shopping Cart will be updated.
    Auto-Renewal Plan On
    Auto-Renewal Plan Off
    (Before) (After)
 


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