Client Packager installation considerations in Worry-Free Business Security (WFBS) 7.0

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Solution ID	Last Updated
1057253	Date : 2011/05/13 Time:9:41 AM , (PST)

Product/Version	Platform
Worry-Free Business Security Advanced - 7.0;	Windows - 2003 Enterprise Server, 2003 Small Business Server, 2003 Storage Server, 2003 Web Server Edition, 2008 Enterprise Server, 2008 Essential Business Server, 2008 Standard Server Edition, 2008 Small Business Server, 2008 Storage Server, 2008 Web Server Edition, 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Professional

Problem Description

This article lists down the things you need to consider when using the Client Packager to install the Security Agent (SA) in WFBS 7.0.

Solution

The following are the things you should consider when installing the SA using the Client Packager:

•	Installation: If the Agent cannot connect to the Security Server, the client will keep default settings. Only when the client can connect to the Security Server can the client obtain group settings.

•	Upgrade: If you encounter problems upgrading the Agent with the Client Packager, Trend Micro recommends uninstalling the previous version of the Agent first, then installing the new version.

•	Client Packager requires a minimum of 370MB free disk space on the client. Windows Installer 3.0 is necessary for the client to run an MSI package.

•	The Microsoft Installer Package Format (MSI) conforms to the Microsoft Windows Installer package specifications and can be used for silent and/or Active Directory deployment. For more information on MSI, see this Microsoft article: How to use Group Policy to remotely install software in Windows Server 2003 and in Windows Server 2008.

	Trend Micro recommends using Active Directory to deploy an MSI package with Computer Configuration instead of User Configuration. This helps ensure that the MSI package will be installed regardless of which user logs on to the machine.

•	To create the installer package using Client Packager, please refer to this solution: Using Client Packager to install Security Agents of WFBS 7.0.

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