Uninstalling Worry-Free Business Security (WFBS) Agent using the Uninstall Tool

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Solution ID Last Updated
1057237 Date : 2013/02/22 Time:4:26 AM , (PST)


Product/Version Platform
Worry-Free Business Security Standard/Advanced - 5.1, 6.0, 7.0, 8.0;
Windows - 2003 Enterprise Server, 2003 Standard Server Edition 64-bit, 2003 Web Server Edition, 2008 Enterprise Server, 2008 Enterprise Server Edition 64-bit, 2008 Standard Server Edition 64-bit, 2008 Web Server Edition, 2008 Web Server Edition 64-bit, 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Professional, XP Professional 64-bit

Problem Description

Learn how to use the Security Agent Uninstall Tool to manually uninstall the Client/Server Security Agent (CSA) or Security Agent (SA) when:
  • You cannot install the client using any of the methods described in the administrator's guide or manual.
  • You cannot uninstall the CSA or SA from Control Panel > Add/Remove Programs.
  • You want to be sure that all the components of the client are removed from the computer.

Solution

The following WFBS agent versions are supported by the uninstall tool:
  • WFBS SA 8.0
  • WFBS SA 7.0
  • WFBS CSA 6.0
  • WFBS CSA 5.1
  • WFBS CSA 5.0
Do the following:
  1. Download the Security Agent Uninstall Tool here.
    Note: The procedures on how to run the Security Agent Uninstall tool can also be found in Preferences > Management Tools > Clients of the WFBS management console.
    Terms and Conditions:
    This tool was developed by Trend Micro, Inc. This tool has received limited testing and is for your internal use only. This tool is provided "as is" without warranties of any kind. Trend Micro makes no warranty about the operation or performance of this tool nor does it warrant that this tool is error-free. To the fullest extent permitted by the law, Trend Micro disclaims all implied and statutory warranties including, but not limited to, the implied warranties of merchantability, non-infringemen and fitness for a particular purpose. This tool is subject to change and modification including, without limitation, changes and modification with respect to performance and functionality any time at the sole discretion of Trend Micro.
  2. Log on to Windows as the administrator or using any account with administrator privileges:
    • On Windows Vista, 7, 8, Server 2008/2012 and SBS 2011 with User Account Control (UAC) enabled, right-click Uninstall.bat and select Run As Administrator.
      If the UAC dialog box appears, click Yes. Otherwise, double-click Uninstall.bat.
    • On Windows XP/2003, double-click Uninstall.bat.
  3. Wait a few minutes until this message appears:
    Press any key to continue...
    Do you want to reboot now? (Y/N)
    Type "N[Enter]" if you do not want to reboot right now. Some drivers will not be removed until reboot.
    Type "Y[Enter]", the computer will start to count down 30 seconds. After the countdown ends, the computer will restart.
    The CSA will be removed from the system after the restart.
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