Locking the Trend Micro Vault when computer is lost or stolen

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Solution ID Last Updated
1056720 Date : 2013/11/13 Time:2:44 AM , (PST)


Product/Version Platform
Titanium Maximum Security - 2011;
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

This article shows you how to lock the Trend Micro Vault when your computer is lost or stolen.

Solution

If your computer is lost or stolen, you can immediately seal the Trend Micro Vault through the Report Stolen service on your Trend Micro Account. To do this, follow the steps below:
  1. Go to Trend Micro Account (My Account).
  2. Click the Report Stolen link.
    Report Stolen
    The Report Stolen window will appear.
    Report Stolen window
  3. Provide your email address and password, then click Report.
    Note: Your Trend Micro Vault regularly checks if you have reported your computer as stolen or missing. If it receives your report, it will automatically block all access to the files inside the vault. Even the correct password will not be able to open it. The vault will remain inaccessible until you report your computer found.
If you have recovered your lost computer, you need to unseal the Trend Micro Vault to restore your access to the vault. To do this, report the computer as found by following the steps below:
  1. Go to Trend Micro Account (My Account).
  2. Click the Report Stolen link.
  3. Click Report Found.
    Report Found window
  4. Provide your email address and password.
  5. Click the Report button.


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