Retrieving a forgotten password for Trend Micro SafeSync account

Solution ID Last Updated
1056654 Date : 2013/02/22 Time:12:07 AM , (PST)

Product/Version Platform
Trend Micro SafeSync - All;
Macintosh - Leopard, Lion, Snow Leopard, Windows - 7 32-bit, Windows - 7 64-bit, Windows - Vista 32-bit, Windows - Vista 64-bit, Windows - XP Home, Windows - XP Professional, Windows - 8 32-bit, Windows - 8 64-bit, Windows - 8 RT

Problem Description

Know what to do when you cannot sign in to your Trend Micro SafeSync account because you lost your password.


For instructions on how to retrieve your SafeSync password, choose your operating system below:
[ Expand All ]


Windows XP, Vista and 7

  1. Open the Trend Micro SafeSync website.
  2. Click Sign In, and then click Forgot your password?.
    Click Forgot your password
  3. On the next page that opens, type your registered email address and the captcha charactes provided, and then click Send.
    Enter your email and the characters shown
  4. Check your email to retrieve your temporary password.
  5. Follow the instructions in the email to change your password.
  6. Sign in to your account with your new password at the Trend Micro SafeSync website.


Windows 8

  1. Open SafeSync from the Start Screen.
    Start Screen
  2. Click the Forgot your Password? link.
    Forgot your password?
    Your default web browser will open and will be redirected to the Forgot Password Page. 
  3. Enter your email address and the verification code, then click Retrieve.
    Forgot password page
    A notification asking you to check your email will appear.
    Check your email
  4. Check your email and open the message from Trend Micro.
  5. Click the change your password link.
    Email notification
  6. Type your new password in the New Password and Confirm new password fields and then click Update Password.
    Create a new password

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