Upgrading from Trend Micro Internet Security to Titanium Internet Security for free

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Solution ID Last Updated
1056471 Dec. 03, 2014 3:45 PM (PST)


Product / Version Platform
Titanium Internet Security - 2011;Trend Micro Internet Security - All;
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

This article shows you how to upgrade your unexpired subscription for Trend Micro Internet Security to Titanium Internet Security.
For your ease of mind, you can avail of our Premium Installation Service and have an expert upgrade the program for you. For more details about this service, visit our Premium Installation Service website.
For more information about other Premium Services, visit our Premium Service homepage.

Solution

Important: You will be asked to restart the computer when performing the upgrade. We recommend that you add this page to your favorites or print it out.

To download and install your Titanium Internet Security, follow the steps below or watch an audio-video guide for instructions:
  1. Click the download icon below to start downloading the installer.
    Download
    (For Windows XP and the 32-bit and 64-bit versions of Windows Vista and Windows 7)
  2. Save the installer to your desktop. Click your operating system for instructions:
  3. Run the installer. You can do this by following either of the steps below:
    • For Windows XP: Double-click the installer.
      Double-click the installer
    • For Windows Vista and Windows 7: Right-click the installer, then select Run as administrator.
      Select Run as administrator
  4. Wait for a moment while the program checks for conflicting software in your computer.
    Your Trend Micro Internet Security should be detected.
  5. Click Yes to remove the program from your computer.
  6. Click Restart Nowto complete the uninstallation process.
    Once the computer has restarted, wait a few minutes. The installer should automatically launch and continue the installation.
    The window showing your serial number will appear.
    Note: If you received a free upgrade email and the Serial Number field is not filled out, you can use the serial number from the email.
  7. Click Next.
    Remove your old version, then type your serial number
  8. Read the License Agreement, then click Agree and Install.
    The installation may take a few minutes.
  9. Click Finish to complete the activation.
    Note: If you get the error message "Too Many Installations", check this solution: I get the error message "Too Many Installations" when activating my Trend Micro Titanium Internet Security 2011.
    You will see the Introductory window of your new Titanium Internet Security program.
  10. Click Close.
    Complete the installation
    Note: Tick Don't show this page again if you do not want this window to appear every time you open the program.
    You will see the main console. From here, you can access and configure your program's different features and settings.
  11. Click Scan to run an initial scan. Trend Micro recommends completing this step to begin protecting your computer.
  12. Click ?, then select Online Helpfor information and help on the different features of your program.
    Run an initial scan, then click Online Help for info
Note: Since Trend Micro Interent Security can be installed on up to 3 computers, you can follow the same instructions here to upgrade your other computers.


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