"Protection Disabled" error message appears when opening the main console of Titanium because the program's services are not running or have stopped responding

Support
Solution ID Last Updated
1056340 Nov. 26, 2014 7:53 PM (PST)


Product / Version Platform
Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Internet Security for Dell - 2011;Titanium Maximum Security - All;Titanium Premium Security - All;
Windows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional, 8.1 32-bit, 8.1 64-bit

Problem Description

You get the following error message when opening the main console of your Trend Micro Titanium program:
Protection Disabled
Titanium 2012
Protection Disabled
Titanium 2013
"Protection Disabled Please contact Trend Micro for help immediately."
This message appears because one or all of Trend Micro Titanium's services are not running or have stopped responding.

Solution

To resolve the issue, follow the steps below:
  1. Restart Trend Micro Titanium's services. You can do this by following the steps below:
    1. Go to Start > Programs > <Trend Micro Titanium program>.
    2. Click Trend Micro Diagnostic Toolkit.
    3. Click the Uninstall tab.
    4. Click Stop all components. Wait until all the buttons are enabled.
    5. Click Start all components. Wait until all the buttons are enabled again.
    6. Close the Diagnostic Toolkit and open your Trend Micro Titanium program.
      If the issue persists, proceed to step 2.
  2. Check for and remove any malicious software or malware (viruses or spyware) that may be on your computer.
    Some viruses may lock specific folders from being accessed by other software. To detect and remove any malware (malicious software like viruses and spyware) from your computer, run our online scanner HouseCall. For instructions, check this solution:
  3. Open the main console and check if the issue persists. If it does, you may want to upgrade to the latest Trend Micro Security program. For instructions on how to upgrade, choose your program below:


Rate this Solution
Did this article help you?

Please provide your comments to help us improve this solution.

 
  *This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
 
 

Connect with us on