Resetting the password of the Worry-Free Business Security (WFBS) management console

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Solution ID Last Updated
1056323 Date : 2013/07/17 Time:6:58 AM , (PST)


Product/Version Platform
Worry-Free Business Security Standard/Advanced - 6.0, 7.0, 8.0;
Windows - 2003 Small Business Server, 2003 Standard Server Edition, 2008 Enterprise Server, 2008 Small Business Server, XP Professional

Problem Description

Learn an easy and secure way to reset the WFBS management console password.

Solution

Do the following:
  1. For WFBS 8.0, 7.0 and 6.0 Service Pack 3, you can do any of these options:
    • Go to Start > All Programs > Trend Micro Worry-Free Business Security > Reset Management Console Password.
    • On the Security Server, run the ..\PCCSRV\Admin\ WFBSResetPW.exe tool.
    • Click Forgot your password? on the WFBS console log-on page.
    For WFBS 6.0 SP2 and below, download and extract the WFBSResetPW.exe tool. Type "trend" on the field provided when prompted for a password and save it in the Security Server. Once done, run WFBSResetPW.exe.
    Note: The WFBSResetPW.exe tool supports 32-bit and 64-bit OS.
  2. Type your password on the field provided, then click Next.
    Reset WFBS Password
    Note: The Windows account password is the password you use to log in to the computer.
  3. After the account authentication, type the new password and confirm it, and then click Change Password.
    Change WFBS Password


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