Managing your Trend Micro Account (My Account)

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Solution ID Last Updated
1054725 Date : 2014/09/16 Time:4:38 PM , (PST)


Product/Version Platform
Titanium AntiVirus + - 2011, 2012, 2013;2014;Titanium for Small Business - 2012;Titanium Internet Security - 2011, Titanium Internet Security - 2012, Titanium Internet Security - 2013;Titanium Internet Security - 2014;Titanium Internet Security for Dell - 2011;Titanium Internet Security for Mac - 2013;Titanium Maximum Security - 2011, Titanium Maximum Security - 2012, Titanium Maximum Security - 2013;Titanium Maximum Security - 2014;Titanium Maximum Security Premium Edition - 2012;Titanium Premium Security - 2013;Titanium Premium Security - 2014;Titanium Smart Surfing for PC - 2011, Titanium Smart Surfing for PC - 2012;Trend Micro AntiVirus plus AntiSpyware - 2008, Trend Micro AntiVirus plus AntiSpyware - 2009, Trend Micro AntiVirus plus AntiSpyware - 2010;Trend Micro Antivirus+ Security - 2015;Trend Micro DirectPass - All;Trend Micro Internet Security - 2015;Trend Micro Internet Security - 2008, Trend Micro Internet Security - 2009, Trend Micro Internet Security - 2010;Trend Micro Internet Security Pro - 2008, Trend Micro Internet Security Pro - 2009, Trend Micro Internet Security Pro - 2010;Trend Micro Maximum Security - 2015;Trend Micro Mobile Security Personal Edition for Android - All;Trend Micro Online Guardian for Families - 1.0;Trend Micro Premium Security - 2015;Trend Micro SafeSync - All;Trend Micro Smart Surfing for Mac - 1.0;
Macintosh - Leopard, Lion, Snow Leopard, Mountain Lion, Windows - 7 32-bit, Windows - 7 64-bit, Windows - 8 32-bit, Windows - 8 64-bit, Windows - Vista 32-bit, Windows - Vista 64-bit, Windows - XP Home, Windows - 8 RT, Windows - XP Professional, Windows - 8.1 32-bit, Windows - 8.1 64-bit

Problem Description

Learn how to manage your Trend Micro Account (My Account).
Trend Micro Account is an online tool you can use to view and manage your subscription, account information, and registration information for all installations. You can also use this tool to renew your subscription and to cancel the Automatic renewal.

Solution

Note: Your Trend Micro My Account is automatically created when you install and register your Trend Micro program. This is done during registration, when you are asked to specify an email address and password.
Select the activity you want to do with your Trend Micro Account:
[ Expand All ]

 

Logging in to Trend Micro Account (My Account)

To log into your Trend Micro My Account, do the following:
  1. Go to Trend Micro Account (My Account).
    Trend Micro MyAccount
  2. Type your email address and password then click Sign In.
    You can now view and manage your Trend Micro licenses.

    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.

 

Retrieving the email address registered to Trend Micro Account (My Account)

If you have forgotten the email address you originally used to register your Trend Micro program, you can find this in your program's Subscription Information section. To access this information, do any of the following:
From the sytem tray
  1. Right-click the Trend Micro system tray icon.
    Desktop and sytem tray icons
  2. Click Check Subscription.
    Click Check Subscription
  3. Check the email address.
    Subscription Details
From the main console
  1. Double-click the Trend Micro icon on your desktop to open the main console.
  2. Click the expiry date.
    Main Console
  3. Check the email address.
    Subscription Details
From the Trend Micro Account (My Account) Website
  1. Go to Trend Micro Account (My Account).
  2. Click the Forgot which address you used before? link.
  3. Provide your Trend Micro serial number, then click Check Now.

 

Retrieving a forgotten password

How Do I Retrieve A Forgotten Password?
  1. Go to Trend Micro Account (My Account).
    Trend Micro MyAccount
  2. Click Forgot password?.
    Click forgot password
  3. Type the email address you used to register your program.
  4. Type the captcha or characters shown then click Retrieve.
    Click Retrieve

    You will be prompted to check your email to reset your My Account password.
    Check your email
  5. Log in to your email and open the email from Trend Micro.
  6. Click change your password now. A new window will open asking for your new password.
    Click change your password now
  7. Type your new password in the New Password field.
  8. Retype your new password in the Confirm Password field.
    Retype new password

    Note: Your password should be between 8 and 50 characters long. Make sure to remember your password.
  9. Click Update Password.
  10. Click Sign In.
    Click Sign In

    Note: If you cannot remember your password and you have already changed your email address, contact Trend Micro Technical Support for assistance.

 

Changing email address

To change your registered email address, follow the steps below.
Note: You have to be connected to the Internet to follow the instructions below.
  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.
  3. Click the Account tab.
    Click the Account tab
  4. Type your new email address then click Change Email.
    Click Change Email
  5. Click Confirm.
    Click Confirm

    You will see a message confirming that you email address has been changed.
  6. Click Close. You will be signed out from My Account.
    Click Close
  7. Sign in to My Account using your new email address and your password.

 

Updating first name, last name, and location (country)

To change your registered name and country, follow the steps below.
Note: You have to be connected to the Internet to follow the instructions below.
  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.
  3. Click the Account tab.
    Click the Account tab
  4. Select or update the information that you want to change.
    Update your information
  5. Click Update Profile.
    You will see a message confirming that you email address has been changed.
    Information Updated

 

Changing password

To change your My Account password, follow the steps below.
Note: You have to be connected to the Internet to follow the instructions below.
  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.
  3. Click the Account tab.
    Click the Account tab
  4. Type your current password in the Current Password field.
    Update your information
  5. Type your new password in the New Password field.
  6. Retype your password in the Confirm New Password field.
  7. Click Update Profile.
    You will see a message confirming that your information has been changed.
    Information Updated

 

Changing computer names and descriptions

  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.
  3. Click the Product tab.
  4. Look for the program you wish to update.
  5. Click the blue drop down arrow to see the computers activated under this license.
    Click the drop down arrow
  6. Click the device name you wish to update.
    Choose device
  7. Type the new description for the device then click Change Now.
    Change Description
    The name of the device will now be saved and updated.

 

Renewing subscription using Trend Micro Account

To renew your license or subscription via your Trend Micro My Account, do the following:
  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
  3. Click the Renew Now button next to the program that you want to renew.
    Click Renew Now

    You will be directed to the Trend Micro Online Store to purchase your subscription renewal.
  4. Follow the prompts to complete the renewal.

 

Changing an inactive email address

To change your inactive email address, you need to contact Trend Micro Technical Support for assistance.

 

Transferring or Removing Protection from a device/computer

To transfer or remove a protection from a device/computer from your Trend Micro account, follow the steps below:

  1. Sign in to the My Account page.
  2. Click the drop down button to show all your registered installations.
    registered installations on my account page
  3. Find the computer you want to remove and click X.
    remove registrations
    Note: You can't remove all registrations. You must leave at least one registration on your account.
  4. Click Disable Now to confirm the removal.
    disable subscriptions

    The device/computer will be removed from your account
  5. You can now begin to transfer or install your Trend Micro program on your new device/computer by clicking the download button.
    Download button
Note: If you have questions or concerns not listed above, try searching our Knowledge Base for solutions.


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