How to fill out and submit the Billing & Payment Information form when purchasing online

The Billing & Payment Information section comes after confirming your order on the Trend Micro Online Store’s Shopping Cart. On this page, you will need to type in your credit card details so you can purchase your Trend Micro program online.

The Billing & Payment Information section may look slightly different depending on your region.

Please select your region from the options below to learn how to fill out and submit the form:

·         North America

(United States / Canada / Guam / Puerto Rico / Virgin Islands)

·         Asia-Pacific

(Australia, New Zealand, Hong Kong / India / Malaysia / Singapore)

For North America (United States / Canada / Guam / Puerto Rico / Virgin Islands):

Below is an image of the Billing and Payment Information page for the North American region.

To fill up this form and secure your order, follow the steps below if you are using a credit card:


Note: If you prefer to use PayPal for your online purchase, follow the instructions in solution EN-1054657 instead.

1.

Complete the items under the Enter Billing Information section.

Make sure to:

·         Enter your credit card billing information exactly as it appears on your credit card statement.

·         Fill up all required fields, which are indicated by asterisks (*).

·         Type the area code before the telephone number for the Phone Number field.

·         Double-check that the addresses given in the Email Address and Verify Email Address fields are exactly the same.

2.

Complete the items under the Payment Information section.

a.

Select Credit Card and type your credit card number into the field provided without spaces or dashes.

b.

Select the month and year of your credit card’s expiration date as it appears on the face of your credit card.

c.

Type in the Card Security Code, which is a three- or four-digit code found on the back of VISA, MasterCard, and Discover cards and on the front of American Express cards.

3.

Read and accept the End User License Agreement.

Make sure to:

·         Click the red End User License Agreement link to read the license agreement.

·         Tick the checkbox beside End User License Agreement: I have read and agree to its terms.

4.

Double-check all the information you entered in the previous sections.

5.

Click Place Secure Order.

6.

Wait while your order is processed, until a window appears to confirm your purchase. You will also receive an order confirmation email.

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For Asia-Pacific (Australia, New Zealand, Hong Kong / India / Malaysia / Singapore):

Below is an image of the Billing and Payment Information page for the Asia-Pacific region.

To fill up this form and secure your order, follow the steps below:

1.

Complete the items under the Enter Billing Information section.

Make sure to:

·         Enter your credit card billing information exactly as it appears on your credit card statement.

·         Fill up all required fields, which are indicated by asterisks (*).

·         Type the area code before the telephone number for the Phone Number field.

·         Double-check that the addresses given in the Email Address and Verify Email Address fields are exactly the same.

·         Enter a password that is 6 to 16 characters long.

2.

Complete the items under the Payment Information section.

a.

Select Credit Card and type your credit card number into the field provided without spaces or dashes.

b.

Select the month and year of your credit card’s expiration date as it appears on the face of your credit card.

c.

Type in the Card Security Code, which is a three- or four-digit code found on the back of VISA, MasterCard, and Discover cards and on the front of American Express cards.

3.

Tick the box under the Additional Information section if you want to receive email updates from Trend Micro. If not, remove the tick.

4.

Read and accept the End User License Agreement.

Make sure to:

·         Click the red End User License Agreement link to read the license agreement.

·         Tick the checkbox beside End User License Agreement: I have read and agree to its terms.

5.

Double-check all the information you entered in the previous sections.

7.

Click Place Secure Order.

6.

Wait while your order is processed, until a window appears to confirm your purchase. You will also receive an order confirmation email.

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Related Information:

·         Trend Micro Online Store: Frequently Asked Questions

·         How to use the Shopping Cart when purchasing online [EN-1054504]

·         Frequently asked questions (FAQs) about the order confirmation email for online purchases [EN-1054505]