Trend Micro Toolbar extension is disabled in Internet Explorer

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Solution ID Last Updated
1054013 Nov. 21, 2014 10:54 PM (PST)


Product / Version Platform
Trend Micro AntiVirus plus AntiSpyware - All;Trend Micro Internet Security - All;Trend Micro Internet Security for Dell - 16.6;Trend Micro Internet Security Pro - All;Trend Micro Internet Security Pro for Dell - All;
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

This article will show you on how to use Update Tool to download the updates for your Trend Micro program.

Solution

You can use this tool as another way to update your product. For instructions, please follow the steps below:
Note: Using the tool in this solution will update your product but may not remove the error messages that appear when updating normally.
  1. Download the Update Tool and save it onto your desktop.
    To do this, click on your operating system:
    Note: Check first if you are using the 32-bit or 64-bit version of your Windows operating system.
    If you are not sure how to download the tool, see below for instructions:
    1. Click on the link for your operating system above.
    2. Click Save on the File Download window.
    3. Select Desktop from the left pane as the location, then click Save.
  2. Run the Update Tool by doing any of the following:
    • For Windows XP: Go to your desktop and double-click Update_Tool.exe.
    • For Windows Vista or 7 (32 bit) : Go to your desktop, right-click Update_Tool.exe, and select Run as Administrator.
    • For Windows Vista or 7 (64 bit) : Go to your desktop, right-click Update_Tool64.exe, and select Run as Administrator.
  3. Click OK to continue.
    Notes:
    • The tool will download over 50 megabytes (MB) in updates. This normally takes 10 to 15 minutes, but it may take longer, depending on the speed of your Internet connection.
    • If you receive the notification "Your computer might be at risk" in your system tray, ignore this while the Update Tool installs the latest updates.
  4. Click OK when prompted to restart the computer so the changes can take effect.


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