SMTP error "554 5.7.1" appears when sending an email to a Hosted Email Security (HES) user

Solution ID Last Updated
1053962 Mar. 27, 2014 10:14 AM (PST)

Product / Version Platform
Hosted Email Security - 1.9.8;2.0;Hosted Email Security - Inbound Filtering - 1.9.8;
Not Applicable - N/A

Problem Description

When sending an email to an HES/HES - Inbound Filtering user, the sender receives a Non-Delivery Receipt with the following SMTP error:
554 5.7.1 : Recipient address rejected: Access denied.
The issue only occurs on specific email addresses.


The issue happens when the Directory Management or the Active Directory (AD) Sync client is enabled. Both of these features use LDAP directories.
HES/HES - Inbound Filtering users must make sure that the recipient email address is valid. The email address should be added to the list uploaded or on the Directory Management feature, or synchronized with the AD Sync client.
Directory Management is the feature of HES/HES - Inbound Filtering that uses LDAP directories to help prevent backscatter or "outscatter" spam and Directory Harvest Attacks (DHA). By importing LDAP directories, HES/HES - Inbound Filtering recognizes legitimate email addresses and domains in your organization.
Note: HES/HES - Inbound Filtering only recognizes LDIF (*.ldf) and CSV (*.csv) files.
To know more information about the AD Sync client, check out the Web Services manual available on the HES/HES - Inbound Filtering console.

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