Trend Micro installer keeps detecting components of Norton (Symantec) antivirus program

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Solution ID Last Updated
1039128 Dec. 05, 2014 9:46 PM (PST)


Product / Version Platform
Titanium AntiVirus + - 2011, Titanium AntiVirus + - 2012, Titanium AntiVirus + - 2013, Titanium AntiVirus + - 2014;Titanium Internet Security - 2011, Titanium Internet Security - 2012, Titanium Internet Security - 2013, Titanium Internet Security - 2014;Titanium Internet Security for Dell - 2011;Titanium Maximum Security - 2011, Titanium Maximum Security - 2012, Titanium Maximum Security - 2013, Titanium Maximum Security - 2014;Titanium Premium Security - 2013, Titanium Premium Security - 2014;Trend Micro AntiVirus plus AntiSpyware - 2008;Trend Micro Internet Security - 2008, 2009;Trend Micro Internet Security Pro - 2008, Trend Micro Internet Security Pro - 2009;
Windows - Vista 32-bit, XP Home, 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, Vista 64-bit, XP Professional

Problem Description

Learn what to do when your Trend Micro program installer keeps detecting Norton antivirus even after you removed it in your computer.

Note: The solution in this article also works with Trend Micro Internet Security for Dell 16.6.

Solution

To resolve this issue and remove any remaining components of Norton products from your computer, follow the instructions below:
  1. Download the Norton Removal Tool.
  2. Click Save when the File Download window opens.
    The Save As window will appear.
  3. Select Desktop on the left pane as the location for the download, then click Save.
    Wait for the download to complete.
  4. Run the removal tool. Do either of the following:
    • Click Run when the window confirming that the download has completed appears.
    • Go to your desktop and double-click on the Norton_Removal_Tool.exe file.
  5. When the Welcome screen for the Norton Removal Tool appears, follow the instructions or prompts to start the process of uninstalling.
    Wait while the tool uninstalls all remaining Norton components on your system.
  6. Click Finish when the process is complete.
  7. Click Yes when you are asked to restart the computer.
  8. After restarting, install your Trend Micro program again.


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