Scanning your computer using Housecall

Support
Solution ID Last Updated
1038437 Date : 2014/02/20 Time:9:43 AM , (PST)


Product/Version Platform
HouseCall - All;OfficeScan - 10.6;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Internet Security for Dell - All;Titanium Maximum Security - All;Titanium Premium Security - All;Titanium Smart Surfing for PC - All;Trend Micro AntiVirus plus AntiSpyware - All;Trend Micro Internet Security - All;Trend Micro Internet Security for Dell - All;Trend Micro Internet Security Pro - All;Trend Micro Internet Security Pro for Dell - All;Worry-Free Business Security Services - All;Worry-Free Business Security Services for Dell - All;Worry-Free Business Security Standard/Advanced - 8.0;Worry-Free Business Security Standard/Advanced - 9.0;
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional, 8 32-bit, 8 64-bit

Problem Description

Download and use HouseCall to scan your computer for malware.

Solution

To run an online scan using HouseCall, follow the steps below:
[ Expand All ]

 

Download and run HouseCall from Trend Micro Titanium

  1. Open the main console of your Trend Micro Titanium program.
  2. Click the icon, then click More Tools.
    More Tools
  3. Click Try Now.
    Try Now
  4. Click Run.
    The HouseCall window will appear, wait for HouseCall to download the necessary components to run on your computer.
    Note: The download time depends on the speed of your Internet connection.
  5. Read the license agreement.
  6. Select I accept the terms of the license agreement, then click Next.
    Accept the license agreement
  7. Click Settings.
    Click Settings
  8. Click the Scan Type tab.
  9. Tick the type of scan you want to run, then click OK.
    Select Scan Type
    Below are the different scan types:
    • Quick Scan
      The program runs a quick check on areas where malicious software (malware) is most likely to be found.
    • Full System Scan
      The program thoroughly checks all files and folders in your computer for viruses and spyware.
      Note: This scan type may take a while depending on the size and quantity of the files and folders in your computer.
    • Custom Scan
      The program allows you to select which files and folders you want to scan.
  10. Click Scan Now.
    Scanning
    Wait for the scan to finish. A summary of threats found on your computer and the actions taken against detected malware is displayed.
  11. Click Close.
    Close
Note: Visit the HouseCall page for more information on this free product.

 

Download and run HouseCall from direct download links

  1. Download HouseCall and save it on your desktop:
  2. Click Run.
    The HouseCall window will appear, wait for HouseCall to download the necessary components to run on your computer.
    Note: The download time depends on the speed of your Internet connection.
  3. Read the license agreement.
  4. Select I accept the terms of the license agreement, then click Next.
    Accept the license agreement
  5. Click Settings.
    Click Settings
  6. Click the Scan Type tab.
  7. Tick the type of scan you want to run, then click OK.
    Select Scan Type
    Below are the different scan types:
    • Quick Scan
      The program runs a quick check on areas where malicious software (malware) is most likely to be found.
    • Full System Scan
      The program thoroughly checks all files and folders in your computer for viruses and spyware.
      Note: This scan type may take a while depending on the size and quantity of the files and folders in your computer.
    • Custom Scan
      The program allows you to select which files and folders you want to scan.
  8. Click Scan Now.
    Scanning
    Wait for the scan to finish. A summary of threats found on your computer and the actions taken against detected malware is displayed.
  9. Click Close.
    Close
Note: Visit the HouseCall page for more information on this free product.


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