Finding your Trend Micro Security software's serial number

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Solution ID Last Updated
1038047 Date : 2014/09/18 Time:3:51 PM , (PST)


Product/Version Platform
Titanium AntiVirus + - 2011, 2012, 2013;2014;Titanium Internet Security - 2011, Titanium Internet Security - 2012, Titanium Internet Security - 2013;Titanium Internet Security - 2014;Titanium Internet Security for Mac - 2013, Titanium Internet Security for Mac - 2014;Titanium Maximum Security - 2011, Titanium Maximum Security - 2012, Titanium Maximum Security - 2013;Titanium Maximum Security - 2014;Titanium Maximum Security Premium Edition - 2012;Titanium Premium Security - 2013;Titanium Premium Security - 2014;Titanium Smart Surfing for PC - 2011, Titanium Smart Surfing for PC - 2012;Trend Micro AntiVirus plus AntiSpyware - 2009, Trend Micro AntiVirus plus AntiSpyware - 2010;Trend Micro Antivirus+ Security - 2015;Trend Micro Internet Security - 2015;Trend Micro Internet Security - 2009, Trend Micro Internet Security - 2010;Trend Micro Internet Security Pro - 2009, Trend Micro Internet Security Pro - 2010;Trend Micro Maximum Security - 2015;Trend Micro Premium Security - 2015;
Macintosh - Leopard, Macintosh - Lion, Macintosh - Mountain Lion, Macintosh - Snow LeopardWindows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional,

Problem Description

This article will show you where to get your Trend Micro Security software's serial number.

Solution

The steps below will guide you in finding your Trend Micro product version and information:
[ Expand All ]

 

From the program

For Trend Micro Security 2015 Version:
  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon on your system tray.
  2. Click the human icon, then click About the Software.
    About the Software
    About Your Software window will appear showing your serial number and its expiration date.
    Serial Number
For Titanium 2011 to 2014 Versions:
  1. Open the main console of your Titanium program. Do either of the following:
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon on your system tray.
  2. Click the ? icon, then click About.
    Click About
    About Your Software window will appear showing your serial number and its expiration date.
    About Your Sofware
For Macintosh version:
  1. Click the Trend Micro icon on the upper right side of the Menu bar.
    Macintosh Menu bar
  2. Click Open Trend Micro Titanium on the list to open the Trend Micro program.
    Open Trend Micro Titanium Main Console
  3. Click Subscription Expires at the lower right corner of the Trend Micro main console.
    Titanium Internet Security for Mac main console
    The Subscription Information window will appear with your program information and Serial Number.
    Subscription Information

 

From the system tray

  1. Right-click the Trend Micro icon on your system tray.
  2. Click Check subscription.
    About Your Software window will appear showing your serial number.

 

From Trend Micro Account

  1. Open Trend Micro Account (My Account) website.
    Trend Micro Account
    Note: If you forgot your password and cannot access your registered email address, you can follow the steps to get your serial number using the Findmyorder website.
  2. Type your email address and password, then click Sign In.
    You will see your serial number under the product name.
    Serial Number
    You will also see the expiry date of your serial number.
    List of Trend Micro programs

 

From Findmyorder website

  1. Open Findmyorder website.
    Findmyorder website
  2. Type either of the following on the fields provided, then click Find:
    • Order number and password
    • Email address and the last five (5) digits of the credit card you used to purchase the program
    The serial number is located in the product section.
    Serial number
Note: For Invalid Serial Number issue, refer to this Knowledge Base article: "Invalid Serial Number" message appears when activating Trend Micro Security software.


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