Reclassifying URL or website in Trend Micro Site Safety Center

Solution ID Last Updated
1037634 Nov. 19, 2014 7:15 PM (PST)

Product / Version Platform
Core Protection Module - 10.6;Deep Security - 9.0;Deep Security - 9.5;InterScan Web Security Virtual Appliance - 5.6;OfficeScan - 10.6;Worry-Free Business Security Services - 5.7;
Windows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

Individuals or site owners who feel that a website has a wrong rating or is classified incorrectly by Trend Micro can visit Site Safety Center to have the website reclassified. Site Safery Center allows you to verify the rating and category of a website and request for reclassification via the "Give Feedback" link. For more information about how Trend Micro Web Reputation Services work, you may visit Information about Trend Micro Web Reputation Services.
Note: Trend Micro customers should put in their valid Serial Number.


To request for website reclassification, follow the steps below:
  1. Open Trend Micro Site Safety Center
  2. Type the URL or website that you want to reclassify, then click Check Now.
    Site Safety Center
  3. Click Reclassify Request.
    Click Reclassify Request
  4. Choose the Safety Rating.
    • If you believe that the website was mistakenly rated as unsafe, choose Safe.
    • If the website is malicious, choose Dangerous.
      Choose the Safe rating
  5. Choose the website category.
    If you believe that the site is mistakenly categorized, do the following to suggest a different category:
    1. Click Suggest a different category, then click Select.
      Suggest a different category
      The Suggest a diffent category window will open.
    2. Choose the appropriate category for the website.
      Select a category
      To see the details and select what category to choose, click About our Safety Ratings.
      About our Safety Ratings
  6. Introduce yourself.
    • If you own the website that you are requesting for reclassification, choose I own the website.
    • If you are a Trend Micro customer, click I am a Trend Micro customer.
      Introduce yourself
  7. Fill out the comments box if you have any other suggestions that are not in the form.
    Provide your comments
    Notes: For Trend Micro customers, include your subscription's serial number.
  8. Type your email address and the verification words, then click OK.
    Enter Email Address and verify
    Shortly, you will be receiving a validation link on your email to confirm the website reclassification request.
  9. Check your inbox and verify the request. Upon verification, wait for a response from the Trend Micro Web Reputation Services team if the request has been processed.
  10. If the issue persists, contact Trend Micro Technical Support.

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