Reclassifying URL or Website in Trend Micro Web Threat Protection

Support
Solution ID Last Updated
1037634 Date : 2012/12/28 Time:6:05 AM , (PST)


Product/Version Platform
Titanium AntiVirus + - 2011, 2012, 2013;Titanium Internet Security - 2011, Titanium Internet Security - 2012, Titanium Internet Security - 2013;Titanium Internet Security for Dell - 2011;Titanium Maximum Security - 2011, Titanium Maximum Security - 2012, Titanium Maximum Security - 2013;Titanium Maximum Security Premium Edition - 2012;
Windows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

Individuals or site owners who feel that a website has a wrong rating or is classified incorrectly by Trend Micro can visit Site Safety Center to have the website reclassified. Site Safery Center allows you to verify the rating and category of a website and request for reclassification via the "Give Feedback" link. For more information about how Trend Micro Web Reputation Services work, you may visit Information about Trend Micro Web Reputation Services.
Note: Trend Micro customers should put in their valid Serial Number.

Solution

To request for website reclassification, follow the steps below:
  1. Open Trend Micro Site Safety Center. 
  2. Type the URL or website that you want to reclassify, then click Check Now.
    Site Safe Center
  3. Click Reclassify Request.
    Click Reclassify Request
  4. Choose the Safety Rating.
    • If you believe that the website was mistakenly rated as unsafe, choose Safe.
    • If the website is malicious, choose Dangerous.
      Choose the safety rating
  5. Choose the website category.
    If you believe that the site is mistakenly categorized, do the following to suggest a different category:
    1. Click Suggest a different category, then click Select.
      Suggest a different category
      The Suggest a diffent category window will open.
    2. Choose the appropriate category for the website, then click OK.
      Select a category
  6. Introduce yourself.
    • If you own the website that you are requesting for reclassification, choose I own the website.
    • If you are a Trend Micro customer, click I am a Trend Micro customer.
      Introduce Yourself
       
  7. Fill out the comments box if you have any other suggestions that are not in the form.
    Provide your comments
    Notes: For Trend Micro customers, include your subscription's serial number.
  8. Type your email address and the verification words, then click OK.
    Submit your request
    Shortly, you will be receiving a validation link on your email to confirm the website reclassification request.
  9. Check your inbox and verify the request. Upon verification, wait for a response from the Trend Micro Web Reputation Services team if the request has been processed.
  10. If the issue persists, contact Trend Micro Technical Support.
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