Uninstalling Trend Micro program using the Trend Micro Diagnostic Toolkit

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Solution ID Last Updated
1037161 Date : 2014/04/21 Time:1:37 AM , (PST)


Product/Version Platform
PC-cillin Internet Security - 2005, 2006, 2007;Titanium AntiVirus + - 2011, Titanium AntiVirus + - 2012, Titanium AntiVirus + - 2013;Titanium AntiVirus + - 2014;Titanium Internet Security - 2011, Titanium Internet Security - 2012, Titanium Internet Security - 2013;Titanium Internet Security - 2014;Titanium Maximum Security - 2011, Titanium Maximum Security - 2012, Titanium Maximum Security - 2013;Titanium Maximum Security - 2014;Titanium Maximum Security Premium Edition - 2012;Titanium Premium Security - 2014;Titanium Smart Surfing for PC - 2011, Titanium Smart Surfing for PC - 2012;Trend Micro AntiVirus plus AntiSpyware - 2007, Trend Micro AntiVirus plus AntiSpyware - 2008, Trend Micro AntiVirus plus AntiSpyware - 2009, Trend Micro AntiVirus plus AntiSpyware - 2010;Trend Micro Internet Security - 2008, Trend Micro Internet Security - 2009, Trend Micro Internet Security - 2010;Trend Micro Internet Security Pro - 2008, Trend Micro Internet Security Pro - 2009, Trend Micro Internet Security Pro - 2010;
Windows - 2000 Professional, 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional, 8 32-bit, 8 64-bit, 8.1 32-bit, 8.1 64-bit

Problem Description

This article will help you uninstall your Trend Micro program using the Trend Micro Diagnostic Toolkit.

Solution

Important: We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.
[ Expand All ]

 

Titanium 2014

  1. Open the Trend Micro Diagnostic Toolkit. Do either of the following:
    • For Windows XP, Vista and 7:
      1. Go to Start >All Programs >Trend Micro Titanium (version) >More Tools and Help.
      2. Click Trend Micro Diagnostic Toolkit.
        Note: If you cannot find Trend Micro Diagnostic Toolkit, follow the instructions under Having Problems Removing Trend Micro? to download and run the tool.
    • For Windows 8:
      1. Press the Windows key + C to open Charms or hover your mouse pointer on the upper right corner of your screen.
      2. Click on Search.
        Windows Charms bar
      3. On the Search box, type "Trend".
        Search box
      4. Click Trend Micro Diagnostic Toolkit.
        Results for Trend
        Note: If you cannot find Trend Micro Diagnostic Toolkit, follow the instructions under Having Problems Removing Trend Micro? to download and run the tool.
  2. Click Yes when the User Account Control window appears.
    User Account Control
  3. Click the (C) Uninstall tab.
    Uninstall tab
  4. Click 1. Uninstall Software.
    Uninstall Software
  5. Click Yes when asked to confirm the uninstallation.
    Confirm the uninstallation
  6. Copy your serial number.
  7. Tick I have finished writing down the serial number, then click Uninstall.
    Finished writing down the serial number
  8. Click Yes when asked to restart your computer.

 

Titanium 2013

  1. Go to Start >All Programs >Trend Micro Titanium (version) >More Tools and Help>Trend Micro Diagnostic Toolkit.
    Open the Trend Micro Diagnostic Toolkit
    Note: If you cannot find Trend Micro Diagnostic Toolkit, follow the instructions under Having Problems Removing Trend Micro? to download and run the tool.
  2. Click Yes when the User Account Control window appears.
    User Account Control
    The Trend Micro Diagnostic Toolkit will open.
  3. Click the (C) Uninstall tab.
    Click the Uninstall tab
  4. Click 1. Uninstall Software.
    Uninstall Software
  5. Click Yes when asked to confirm the uninstallation.
    Confirm the uninstallation
  6. Copy your serial number.
  7. Tick I have finished writing down the serial number, then click Uninstall.
    Tick I have finished writing down the serial number
  8. Click Yes when asked to restart your computer.
     

 

Titanium 2012

  1. Go to Start > All Programs > Trend Micro Titanium Security 2012 > More Tools and Help > Trend Micro Diagnostic Toolkit.
    Trend Micro Diagnostic Toolkit
    The Trend Micro Diagnostic Toolkit will appear.
    Note: If you cannot find Trend Micro Diagnostic Toolkit, follow the instructions under Having Problems Removing Trend Micro? to download and run the tool.
  2. Click the (C) Uninstall tab.
  3. Click 1. Uninstall Software.
    Uninstall software
  4. Click Yes when asked to confirm the uninstallation.
    Confirm the uninstallation
  5. Copy your serial number when prompted.
  6. Tick I have finished writing down the serial number, then click Uninstall.
    Copy your serial number
  7. Click Yes when asked to restart your computer.
    Restart your computer

 

Titanium 2011

  1. Open the Trend Micro Diagnostic Toolkit by doing one of the steps below:
    • For Windows XP: Go to Start > All Programs > Trend Micro Titanium (version) > Trend Micro Diagnostic Toolkit.
      start menu trend micro diagnostic toolkit
      Note: If you cannot find Trend Micro Diagnostic Toolkit, follow the instructions under Having Problems Removing Trend Micro? to download and run the tool.
    • For Windows Vista and Windows 7: Start > All Programs > Trend Micro Titanium (version) > Trend Micro Diagnostic Toolkit.
      windows orb trend micro diagnostic toolkit
      Note: If you cannot find Trend Micro Diagnostic Toolkit, follow the instructions under Having Problems Removing Trend Micro? to download and run the tool.
  2. Click the (C) Uninstall tab when the Trend Micro Diagnostic Toolkit opens.
  3. Click 1. Uninstall Software.
    uninstall program
  4. Click Yes when you are prompted to confirm the uninstallation.
    confirm removal
  5. Wait while the program finishes uninstalling the product and its components.
  6. Click Yes when you are prompted to restart your computer.
    restart your computer

 

Older programs (2010 version and below)

Windows XP
  1. Download the Trend Micro Diagnostic Toolkit.
  2. When the File Download window appears, click Run.
    After the download finishes, the Trend Micro Diagnostic Toolkit window appears.
  3. Click the Uninstall tab, then click 1. Uninstall software.
    Click Uninstall

    The Toolkit will automatically detect the Trend Micro program that is currently installed.
  4. Click Uninstall.
    Uninstall program

    After the program finishes uninstalling, you will then be asked to restart your computer.
  5. Click Yes.
    Restart your computer
Windows Vista or Windows 7
  1. Select your Windows operating system version to download the Trend Micro Diagnostic Toolkit.
  2. When the File Download window appears, click Run.
    The User Account Control window appears.
  3. Click Yes.
    Click Yes

    After the download finishes, the Trend Micro Diagnostic Toolkit window appears.
  4. Click the Uninstall tab, then click 1. Uninstall software.
    Uninstall software

    The Toolkit will automatically detect the Trend Micro program that is currently installed.
  5. Click Uninstall.
    Click Uninstall

    After the program finishes uninstalling, you will then be asked to restart your computer.
  6. Click Yes.
    Restart your computer

 

Having problems removing Trend Micro?

If issues are encountered during the uninstallation of the Trend Micro program, follow the steps below:
Step 1: Download and run the stand alone Diagnostic Toolkit
To uninstall your Trend Micro program using the uninstall tool, follow the steps below:
  1. Click the button below to download the hot fix, then save it to your desktop:
  2. Double-click Ti_70_win_global_en_Uninstall_hfb0001.exe.
  3. Click Yes when the User Account Control window appears.
  4. Read and accept the License Agreement, then click Next.
  5. Click Install.
  6. Click Uninstall software.
  7. Type the characters in the field provided.
    diagnostic toolkit captcha
  8. Click Uninstall. Wait for the uninstallation to complete.
    diagnostic toolkit uninstall
  9. Click Yes to restart the computer.
    diagnostic toolkit click restart
    Note: After the restart, the uninstallation should be complete.
Step 2: Run the Trend Micro Titanium Driver Remover Tool
To remove remnants of Trend Micro drivers, follow the steps below:
  1. Download the Titanium Driver Remover tool and save it to your desktop.
  2. Extract the file.
    Note: Type "novirus" when prompted for a password.
  3. Open the extracted file and go to applicable bit version.
    Note: For instructions on how to check whether you are using the 32-bit or 64-bit version of Windows, refer to solution: Check if you are running a 32-bit or 64-bit version of Windows operating system.
  4. Run DriverRemover.exe.
  5. Click "Start Fix!" button and wait for it to finish.
  6. Restart computer.
    Note: After restarting the computer, remnants of the drivers should be removed.


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