Uninstalling Trend Micro Security 2015 using the Diagnostic Toolkit

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Solution ID Last Updated
1037161 Date : 2014/11/25 Time:8:55 PM , (PST)


Product/Version Platform
Trend Micro Antivirus+ Security - 2015;Trend Micro Internet Security - 2015;Trend Micro Maximum Security - 2015;Trend Micro Premium Security - 2015;
Windows - 2000 Professional, 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional, 8 32-bit, 8 64-bit, 8.1 32-bit, 8.1 64-bit

Problem Description

This article will help you uninstall your Trend Micro Security 2015 program using the Diagnostic Toolkit.

Solution

Important: We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.
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Trend Micro Security 2015

  1. Open the Trend Micro Diagnostic Toolkit. Do either of the following:
    For Windows XP, Vista and 7:
    1. Go to Start > All Programs >Trend Micro > More Tools and Help.
    2. Click Trend Micro Diagnostic Toolkit.
    For Windows 8/8.1:
    1. Press the WINDOWS Windows Key + C keys on your keyboard to open Charms bar. 
    2. Click Search.
      Click Search
    3. On the Search box, type "diagnostic toolkit".
      Search box
    4. Click Trend Micro Diagnostic Toolkit.
      Search result
  2. Click Yes when the User Account Control window appears.
  3. Click the (C) Uninstall tab.
    Uninstall tab
  4. Click 1. Uninstall Software.
    Uninstall Software
    Note: You may disregard the Windows notification saying to use the Control Panel to remove the program, since the Trend Micro Diagnostic Toolkit will remove all Trend Micro related files from your computer which the Control Panel might have missed.
  5. Click Yes when asked to confirm the uninstallation.
    Confirm the uninstallation
  6. Copy your serial number.
  7. Tick I copied my serial number, then click Uninstall.
    Copy serial number
  8. Click Yes when asked to restart your computer.
Note: To uninstall your Trend Micro security on your Mac computer, refer to this Knowledge Base article: Uninstalling Trend Micro Security for Mac.

 

Having problems removing Trend Micro?

If issues are encountered during the uninstallation of the Trend Micro program, follow the steps below:
Step 1: Download and run the stand alone Diagnostic Toolkit
To uninstall your Trend Micro program using the uninstall tool, follow the steps below:
  1. Click the button below to download the hot fix, then save it to your desktop:
  2. Double-click Ti_80_win_global_Uninstall_hfb0001.exe.
  3. Click Yes when the User Account Control window appears.
  4. Read and accept the License Agreement, then click Next.
  5. Click Install.
  6. Click Uninstall software.
  7. Type the characters in the field provided.
    diagnostic toolkit captcha
  8. Click Uninstall. Wait for the uninstallation to complete.
    diagnostic toolkit uninstall
    Note: You may disregard the Windows notification saying to use the Control Panel to remove the program, since the Trend Micro Diagnostic Toolkit will remove all Trend Micro related files from your computer which the Control Panel might have missed.
  9. Click Yes to restart the computer.
    diagnostic toolkit click restart
    Note: After the restart, the uninstallation should be complete.
Step 2: Run the Trend Micro Titanium Driver Remover Tool
To remove remnants of Trend Micro drivers, follow the steps below:
  1. Download the Titanium Driver Remover tool and save it to your desktop.
  2. Extract the file.
    Note: Type "novirus" when prompted for a password.
  3. Open the extracted file and go to applicable bit version.
    Note: For instructions on how to check whether you are using the 32-bit or 64-bit version of Windows, refer to solution: Check if you are running a 32-bit or 64-bit version of Windows operating system.
  4. Run DriverRemover.exe.
  5. Click "Start Fix!" button and wait for it to finish.
  6. Restart computer.
    Note: After restarting the computer, remnants of the drivers should be removed.


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