Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep DiscoveryDeep Discovery InspectorDeep SecurityDeep Security as a ServiceEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor FileArmorMobile Armor KeyArmorMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectSafeSync for EnterpriseScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Hosted Mobile SecurityTrend Micro Mobile SecurityTrend Micro Portable SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerWeb App SecurityWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Upgrading Client Server Security (CS)/Client Server Messaging Security for SMB (CSM) 3.6 to Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 2Upgrading Client Server Messaging Security for SMB (CSM) 3.5 and 3.6 to Worry-Free Business Security (WFBS) Advanced 5.1Worry-Free Remote Manager (WFRM) web addresses and the Agent's Fully Qualified Domain Names (FQDNs)Uninstalling Worry-Free Remote Manager (WFRM) AgentsGenerating reports in Worry-Free Remote Manager (WFRM) Solution ID Last Updated 1034892 Date : 2013/02/07 Time:9:07 AM , (PST) Product/Version Platform Client Server Messaging Security for SMB - 3.6;Client Server Security for SMB - 3.6;Worry-Free Remote Manager - 2.6, Worry-Free Remote Manager - 3.0, Worry-Free Remote Manager - 3.1; Windows - 2000 Server SP4, Server 2003 Standard Edition SP1
Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep DiscoveryDeep Discovery InspectorDeep SecurityDeep Security as a ServiceEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor FileArmorMobile Armor KeyArmorMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectSafeSync for EnterpriseScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Hosted Mobile SecurityTrend Micro Mobile SecurityTrend Micro Portable SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerWeb App SecurityWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Upgrading Client Server Security (CS)/Client Server Messaging Security for SMB (CSM) 3.6 to Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 2Upgrading Client Server Messaging Security for SMB (CSM) 3.5 and 3.6 to Worry-Free Business Security (WFBS) Advanced 5.1Worry-Free Remote Manager (WFRM) web addresses and the Agent's Fully Qualified Domain Names (FQDNs)Uninstalling Worry-Free Remote Manager (WFRM) AgentsGenerating reports in Worry-Free Remote Manager (WFRM) Solution ID Last Updated 1034892 Date : 2013/02/07 Time:9:07 AM , (PST) Product/Version Platform Client Server Messaging Security for SMB - 3.6;Client Server Security for SMB - 3.6;Worry-Free Remote Manager - 2.6, Worry-Free Remote Manager - 3.0, Worry-Free Remote Manager - 3.1; Windows - 2000 Server SP4, Server 2003 Standard Edition SP1
Problem Description The following error message appears when you click the Test Connection button in the Agent Configuration Tool of Worry-free Remote Manager: Unable to connect to the server. It may be invalid settings. Enter valid settings and try again. Solution The issue occurs due to any of the following: [ Expand All ] Security Server of Client Server Security cannot connect to the Internet The Security Server of Client Server Security for SMB (CS) 3.5/3.6 or Client Server Messaging Security for SMB (CSM) 3.5/3.6 cannot connect to the Internet. To resolve this, make sure the Security Server can access the Internet. Server adress is incorrect The WFRM Server address is incorrect. To fix this, make sure that the FQDN of the WFRM Server is correct. Use the FQDN that corresponds to your region: North America: https://wfrm-us.trendmicro.com/RADIANT/SSO/Login.wfrm?TenantID=TM Asia Pacific: https://wfrm-apac.trendmicro.com/RADIANT/SSO/Login.wfrm?TenantID=TM Europe/Middle East: https://wfrm-emea.trendmicro.com/RADIANT/SSO/Login.wfrm?TenantID=TM Latin America: https://wfrm-lar.trendmicro.com/RADIANT/SSO/Login.wfrm?TenantID=TM Proxy setttings are incorrect If the Security Server is using a proxy server to connect to the internet, the proxy and user authentication settings are not correctly configured. To fix this, make sure that the proxy and user authentication settings are properly configured. GUID and certificate are incorrect If both GUID and certificate are incorrect, do the following: Edit the GUID Go to ..\Trend Micro\WFRMAgentForCSM. Open the AgentSysconFig.xml file using a text editor like Notepad. Look for the GUID between the parameters "" and "". Edit the GUID and then save the file. In the same folder, open the csmSysConfig.xml file using a text editor. Look for the GUID between the parameters "" and "". Edit the GUID and then save the file. Right-click the Worry-Free Remote Manager Agent icon on the task bar and then click Restart Service. Note: If the error persists, follow the steps below. Configure the certificate Log on to the WFRM console. Double-click the padlock icon on the lower left portion of the browser. Click Certification Path tab > Equifax Secure Certificate Authority > View Certificate. Click Details tab > Copy to File. On the Certificate Export Wizard, click Next. On File to Export dialog, browse or specify the name of the file you want to export. Click Next. Click Finish. Right-click the WFRM agent icon on the system tray and then select Configure. On the General tab, click HTTPS > Settings. On the Root CA certificate path, browse to the location where you exported the certificate. Click OK. Click Test Connection. Reinstall the WFRM Agent Uninstall the WFRM Agent. Create a new customer in the WFRM console. Install the WFRM Agent using the certificate and new GUID created. Check the connection. The issue should no longer occur.
Problem Description The following error message appears when you click the Test Connection button in the Agent Configuration Tool of Worry-free Remote Manager: Unable to connect to the server. It may be invalid settings. Enter valid settings and try again. Solution The issue occurs due to any of the following: [ Expand All ] Security Server of Client Server Security cannot connect to the Internet The Security Server of Client Server Security for SMB (CS) 3.5/3.6 or Client Server Messaging Security for SMB (CSM) 3.5/3.6 cannot connect to the Internet. To resolve this, make sure the Security Server can access the Internet. Server adress is incorrect The WFRM Server address is incorrect. To fix this, make sure that the FQDN of the WFRM Server is correct. Use the FQDN that corresponds to your region: North America: https://wfrm-us.trendmicro.com/RADIANT/SSO/Login.wfrm?TenantID=TM Asia Pacific: https://wfrm-apac.trendmicro.com/RADIANT/SSO/Login.wfrm?TenantID=TM Europe/Middle East: https://wfrm-emea.trendmicro.com/RADIANT/SSO/Login.wfrm?TenantID=TM Latin America: https://wfrm-lar.trendmicro.com/RADIANT/SSO/Login.wfrm?TenantID=TM Proxy setttings are incorrect If the Security Server is using a proxy server to connect to the internet, the proxy and user authentication settings are not correctly configured. To fix this, make sure that the proxy and user authentication settings are properly configured. GUID and certificate are incorrect If both GUID and certificate are incorrect, do the following: Edit the GUID Go to ..\Trend Micro\WFRMAgentForCSM. Open the AgentSysconFig.xml file using a text editor like Notepad. Look for the GUID between the parameters "" and "". Edit the GUID and then save the file. In the same folder, open the csmSysConfig.xml file using a text editor. Look for the GUID between the parameters "" and "". Edit the GUID and then save the file. Right-click the Worry-Free Remote Manager Agent icon on the task bar and then click Restart Service. Note: If the error persists, follow the steps below. Configure the certificate Log on to the WFRM console. Double-click the padlock icon on the lower left portion of the browser. Click Certification Path tab > Equifax Secure Certificate Authority > View Certificate. Click Details tab > Copy to File. On the Certificate Export Wizard, click Next. On File to Export dialog, browse or specify the name of the file you want to export. Click Next. Click Finish. Right-click the WFRM agent icon on the system tray and then select Configure. On the General tab, click HTTPS > Settings. On the Root CA certificate path, browse to the location where you exported the certificate. Click OK. Click Test Connection. Reinstall the WFRM Agent Uninstall the WFRM Agent. Create a new customer in the WFRM console. Install the WFRM Agent using the certificate and new GUID created. Check the connection. The issue should no longer occur.
Uninstalling Worry-Free Remote Manager (WFRM) AgentsAdding a new customer in Worry Free Remote Manager (WFRM)Installing the Worry-Free Remote Manager (WFRM) Agent
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