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To compress or extract your files, you can use the Windows built-in zip program, or you can use the WinZip program. For further instructions, please select from the list below:
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Using the Windows built-in zip program
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Compress and password-protect a file
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Extract password-protected zipped files
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Using the WinZip program
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Compress and password-protect a file
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Extract password-protected zipped files
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Note: Trend Micro recommends using the latest version of WinZip.
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How to compress and password-protect a file using Windows’s built-in zip program
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Right-click on the file, select Send To, and then select Compressed (zipped) folder.
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A zipped file with the same file name will be created in the same directory.
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2.
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To add a password to protect your file, double-click on the zipped file to open it, then click File > Add a password.
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Note: The option to add a password to zipped files is not available in Windows Vista and Windows 7.
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3.
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On the Password field, type in “novirus”. This is the default password for Trend Micro files.
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Note: When typing information, do not include the quotation marks.
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4.
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Retype the password into the Confirm Password field, then click OK.
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5.
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After adding the password, click on the Up button (the icon of a folder with a green arrow pointing upward) to go to the folder that contains your original and zipped files.
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6.
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Send the compressed or zipped file to Trend Micro Technical Support.
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Back to Options
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How to extract password-protected zipped files using Windows’s built-in zip program
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1.
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Save the zipped file (for example, Sample File.zip) to a familiar location, such as your desktop.
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2.
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Double-click on the file to open it, then click File > ExtractAll from the top menu.
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3.
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When the Extraction Wizard window appears, click Next.
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4.
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When you are prompted to select the location for the extracted files, click Next.
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Note: You do not need to make any changes since the default location is where you saved the zipped file. The program will create a folder with the same name as the zipped file.
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5.
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When you are prompted for a password, type in “novirus”. This is the default password for Trend Micro files.
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Note: When typing information, do not include the quotation marks.
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6.
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Click OK.
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7.
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Wait for the extraction to complete. Once the contents of the zipped file have been extracted, click Finish.
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If you like, you can make sure that the box beside Show extracted files is ticked so that Windows will automatically open up the location of the extracted files.
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Back to Options
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How to compress and password-protect a file using the WinZip program
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Note: If you do not already have WinZip on your computer, you can download an evaluation copy from http://www.winzip.com/. When you have installed the program, you may follow the steps below to compress (zip) a file and assign a password to protect it:
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Right-click on the file you want to compress, and select Add to Zip.
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When the WinZip Evaluation window appears, click I Agree. The Add box appears.
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3.
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Under the Add to Archive box, type in the desired path and file name for the location where you want to zip the file.
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4.
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Click Password.
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5.
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When you are asked for the password you want to assign to the file, type in “novirus”. This is the default password for Trend Micro files.
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Note: When typing information, do not include the quotation marks.
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6.
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When prompted, re-enter the password for confirmation.
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7.
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Click OK.
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You can now send the compressed (zip) file to Trend Micro Technical Support.
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Back to Options
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How to extract password-protected zipped files using the WinZip program
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Note: If you do not already have WinZip on your computer, you can download an evaluation copy from http://www.winzip.com/. When you have installed the program, you may follow the steps below to extract (unzip) a file that is protected by a password:
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1.
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Save the zipped file (for example, Sample File.zip) to a familiar location, such as your desktop.
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2.
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Double-click on the file to run it. The WinZip Evaluation dialog box will appear.
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3.
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Click I Agree.
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4.
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Select the file (for example, example.doc) and click Extract.
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5.
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Select the destination directory.
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If you are prompted for a password, type in “novirus”. This is the default password for Trend Micro files.
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Note: When typing information, do not include the quotation marks.
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Back to Options
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