"Widget framework error. Restart the server." error appears when opening the Control Manager (TMCM) console

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Solution ID Last Updated
1099532 Mar. 25, 2014 9:06 AM (PST)


Product / Version Platform
Control Manager - 6.0, 5.5;
Windows - 2003 Server R2, 2008 Enterprise, 2008 Enterprise 64-bit, 2008 Server R2, 2008 Standard, 2008 Standard 64-bit

Problem Description

After installing TMCM 6.0 Patch 4 or TMCM 5.5 SP1 Patch 4, you cannot access the TMCM console and the following error message appears: 
ticketing system
Click image to enlarge.
"Widget framework error. Restart the server. If this problem persists, reinstall the server or contact your support provider."

Solution

The error appears because Internet Explorer (IE) caches the old Javascript that prevents widgets from executing the correct Javascript and triggers an exception.
When users log on to the TMCM console in IE and navigate to the dashboard, the browser may cache the Javascript. And because the browser runs an older Javascript in the cache, the widgets do not work and the error message described above appears after installing Patch 4.
To access the TMCM console:
  1. Open Internet Explorer (IE) and press F12. The Developer Tool window will appear. 
  2. Go to Cache and click the following:
    • Clear browser cache (or press Ctrl + R)
    • Clear browser cache of this domain (or press Ctrl + D)
    • Clear session cookies 
    Click Yes when a pop-up appears confirming that you want to clear your cache and cookies.
    IE8 window
    IE8 developer tool window
    Click image to enlarge.
    IE9 window
    IE9 developer tool window
    Click image to enlarge.
    IE10 window
    IE10 developer tool window
    Click image to enlarge.
  3. Close and re-open IE. You should now be able to access the TMCM console. 


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