Upgrading to Trend Micro Titanium 2013

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Solution ID Last Updated
1059195 Date : 2013/02/11 Time:1:49 AM , (PST)


Product/Version Platform
Titanium AntiVirus + - 2011, 2012, 2013;Titanium for Small Business - 2012;Titanium Internet Security - 2011, Titanium Internet Security - 2012, Titanium Internet Security - 2013;Titanium Maximum Security - 2011, Titanium Maximum Security - 2012, Titanium Maximum Security - 2013;Titanium Maximum Security Premium Edition - 2012;Titanium Premium Security - 2013;Titanium Smart Surfing for PC - 2011, Titanium Smart Surfing for PC - 2012;Trend Micro AntiVirus plus AntiSpyware - 2008, Trend Micro AntiVirus plus AntiSpyware - 2009, Trend Micro AntiVirus plus AntiSpyware - 2010;Trend Micro Internet Security - 2008, Trend Micro Internet Security - 2009, Trend Micro Internet Security - 2010;Trend Micro Internet Security Pro - 2008, Trend Micro Internet Security Pro - 2009, Trend Micro Internet Security Pro - 2010;
Windows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

Learn how to get the free upgrade to the latest version of Titanium.

Solution

Trend Micro recommends that you always upgrade your Titanium program to the latest version to ensure that you have the latest protection and prevent product issues.
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Before Upgrading

Before you upgrade your Titanium program to the latest version, check the following details:
  • Subscription information / Expiry date
    Your Trend Micro subscription should not be expired yet. To check your serial number and subscription, login to  Trend Micro Account (MyAccount).
  • Serial number
    Your serial number should start with the following letters: X, P, or A.
    Sample format:
    • XFFF-0012-3456-7890-1234
    • PFFF-0012-3456-7890-1234
    • AFFF-0012-3456-7890-1234
    Notes: 
    • If your serial number starts with other letters, your upgrade is not currently supported.
    • FFF pertains to any letter
  • System requirements
    Your computer must meet the minimum system requirements to install the latest version.
  • Conflicting software
    There are should be no conflicting software installed on your computer before you install the latest version to prevent performance issues.

 

How to upgrade

For instructions on how to install the upgrade, check the table below and match your serial number to your program and subsequent instructions:
Serial Number FormatProgram UpgradeInstructions
Starts with "X"
Example: XFFF-0012-3456-7890- 1234		 Titanium Maximum Security 
Starts with "P"
Example: PFFF-0012-3456-7890-1234		 Titanium Internet Security  
Starts with "A"
Example: AFFF-0012-3456-7890-1234		 Titanium AntiVirus+  
Starts with "A"
Example: AFFF-0012-3456-7890-1234
Note: For Australia and New Zealand only.		 Titanium Smart Surfing for PC 
Important: Some products bundled with new or renewing purchases are not available when you opt to get the free upgrade. These will be made available when you renew your subscription. To find out what products are available when you upgrade, log in with your Trend Micro Account.
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