Frequently Asked Questions (FAQ) about Titanium 2012 program

Support
Solution ID Last Updated
1059161 Date : 2014/03/20 Time:8:48 PM , (PST)


Product/Version Platform
Titanium AntiVirus + - 2011, 2012;Titanium Internet Security - 2011, Titanium Internet Security - 2012;Titanium Smart Surfing for PC - 2011, Titanium Smart Surfing for PC - 2012;
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

This article answers your questions regarding the latest version of your Titanium 2012 program.

Solution

Below are some FAQs about Titanium 2012. Please click any of the questions:
[ Expand All ]

 

What are the Titanium 2012 programs?

Below are the new Titanium 2012 products:
  • Titanium Maximum Security 2012
    This program provides maximum protection for everything you do online. It is your all-in-one security solution for protecting you, your devices, and your data.
  • Titanium Internet Security 2012
    This program provides advanced protection for your family so you can connect with confidence. With Titanium Internet Security, your digital life is protected.
  • Titanium AntiVirus+ 2012 / Titanium Smart Surfing for PC 2012
    This program provides essential protection so you can email and suft the web hassle-free. With Titanium AntiVirus+, your digital life is protected.

 

Which product should I get? How do they compare to each other?

Check the programs below for a brief description:
Titanium AntiVirus+ / Titanium Smart Surfing for PCTitanium Internet SecurityTitanium Maximum Security
Essential protection for emailing and surfing the web hassle-free
  • Antivirus
  • Antispyware
  • Web Threat Protection
Advanced protection for your family--connect with confidence
  • Antivirus
  • Antispyware
  • Web Threat Protection
  • Anti-spam
  • Data Theft Prevention
  • Parental Controls
  • System Tuner
  • Secure Erase File Shredder
Maximum protection for your digital life--your all-in-one security solution
  • Antivirus
  • Antispyware
  • Web Threat Protection
  • Anti-spam
  • Data Theft Prevention
  • Parental Controls
  • System Tuner
  • Secure Erase File Shredder
  • Remote File Lock
  • Social Networking Security
  • 10GB of Trend Micro SafeSync: secure online backup, sync and share
For a full list and comparison of features, check this document: Titanium Products Feature Comparison Chart.

 

What other products do I get with my new purchase/subscription to Titanium 2012?

For new and renewing customers, you will receive the following bundled products with your Titanium 2012 program
Note: The table below is for North America only. For Australia and New Zealand, visit the Titanium Help.
ProductProduct BundledSubscription/Usage Information
Titanium Maximum Security 2012 Trend Micro Smart Surfing for Mac 3 users / 1 year
Trend Micro SafeSync 10 GB / 1 year
Trend Micro Online Guardian for Families 5 computers / 30 day trial
Trend Micro Mobile Security Personal Edition for Android
(Protection for Android Phones or Tablets)
1 device / 1 year
Trend Micro Mobile Security for Smart Phones 1 device / 1 year
Trend Smart Surfing for Apple iOS 1 device / Trial Version
Titanium Internet Security 2012 Trend Micro Smart Surfing for Mac 1 users / 1 year
Trend Micro SafeSync 2 GB / 1 year
Titanium Antivirus+ 2012 Trend Micro Smart Surfing for Mac 1 users / 1 year
Titanium Maximum Security
Premium Edition 2012
*Available in selected 
countries/regions only
Titanium Maximum Security 3 users / 1 year
Trend Micro Smart Surfing for Mac 3 users / 1 year
Trend Micro SafeSync 50GB / 1 year
(shared across all users)
Trend Micro Online Guardian for Families 5 computers / 30 day trial
Trend Micro Mobile Security Personal Edition for Android
(Protection for Android Phones or Tablets)
1 device / 1 year
Trend Micro Mobile Security for Smart Phones 3 device / 1 year
Trend Smart Surfing for Apple iOS 1 device / Trial Version
Titanium for Small Business 2012
*Available in selected countries/regions only
Titanium Maximum Security 10 users / 1 year
Trend Micro Smart Surfing for Mac 10 users / 1 year
Trend Micro SafeSync 10GB / 1 year
(shared across all users)
Trend Micro Online Guardian for Families 5 computers / 30 day trial
Trend Micro Mobile Security Personal Edition for Android
(Protection for Android Phones or Tablets)
10 device / 1 year
Trend Micro Mobile Security for Smart Phones 3 device / 1 year
Trend Smart Surfing for Apple iOS 1 device / Trial Version

 

On how many computers can I install my Titanium 2012? How much do they cost?

Note: Prices may change without prior notice. Visit the Trend Micro website for the latest promotions and pricing
ProductUsers/YearPrice for New
Titanium Maximum Security 2012 1 user / 1 year US$ 59.95
3 users / 1 year US$ 79.95
5 users / 1 year US$ 99.95
AU$ 129.95
5 users / 2 years AU$ 199.90
10 users / 1 year US$ 169.95
AU$ 249.90
10 users / 2 years AU$ 399.80
25 users / 1 year AU$ 599.75
25 users / 2 years AU$ 999.50
Titanium Internet Security 2012 1 user / 1 year US$ 49.95
3 users / 1 year US$ 69.95
AU$ 99.95
5 users / 1 year US$ 89.95
10 users / 1 year US$ 149.95
Titanium AntiVirus+ 2012 /
Titanium Smart Surfing for PC 2012
1 user / 1 year US$ 39.95
AU$ 59.95
3 users / 1 year US$ 59.95

 

What are the complete system and device requirements to run Titanium 2012 and the products bundled with it?

To make sure that the installation runs smoothly, please make sure that your computer meets the following system requirements for your Titanium 2012 program:
 Windows XPWindows VistaWindows 7
Operating System Version Home and Professional
(SP3 or higher)
32-bit and 64-bit
(SP2 or higher)
32-bit and 64-bit
Processor 350MHz
(800MHz recommended)
800MHz
1GHz recommended)
Memory 512MB 1GB
Free Disk Space 500MB
Web Browser Microsoft Internet Explorer 7.0,  8.0 or 9.0
(must be installed on the computer computer)
Mozilla Firefox 3.5 to 5.0
Google Chrome10.0 or above
Internet Connection Your Titanium program automatically and constantly connects to the Internet for product updates and protection.
Important: For pay-per-surf or pre-paid connections, make sure your Internet connection is turned off when not needed to prevent excessive use and billing.
Display High-color display with a resolution of 800x480 pixels or higher
PDF Reader Any
Note: Windows Vista SP 1 and Windows XP Service Pack 2 have reached their End of Support. Make sure you have the latest Service Pack installed to prevent any installation and performance issues. Visit Microsoft for more information and support.
New or renewal purchases of your Titanium 2012 program come with additional product bundles. These are installed separately. Make sure you meet the individual system or device requirements.
Click your program below for the requirement details:
Ready to install and activate these programs? For more information, visit our Titanium Help page for further information about your Trend Micro product.

 

Can I get a free upgrade to the latest version if my older product has not expired yet? Will I get the other bundles too?

Important: Some products bundled with new or renewing purchases are not available when you opt to get the free upgrade. These will be made available when you renew your subscription. To find out what products are available when you upgrade, log in with your Trend Micro Account.
You can use the remaining subscription you have to install the latest version. However, there are some product bundles that are not available until you purchase a renewal and get the latest version of your program.
For more information, check this Knowledge Base article: Upgrading to Trend Micro Titanium 2014.

 

Where can I find instructions to setup and install my Titanium product along with the bundled products?

For more information on how to set up and install your Titanium product with the bundle programs that come with it. Visit the Titanium Help page according to your region:

 

How do I set the different settings of the features of my Titanium program?

Once installed, your Titanium 2012 program is already optimized to give you maximum protection. However, to learn more about the different features and customize your protection, visit the Online Help.
Note: To access the Online Help from your program. Click ?, then select Online Help.

 

Where do I get the trial version?

Select the 30-day free trial version you wish to download and install below:
Click Buy Now on the main console when you are ready to get the full version.

 

Where can I get additional assistance and Technical Support for Titanium and the different product bundles?

Below are the two types of support available to Titanium users:
  • Standard Support
    Check the latest hot issues and solutions from our Product pages. You will also find the relevant support option for the program you are using.
    You can also join the discussion in our Trend Community.
  • Premium Services
    Expert support is available around-the-clock. Click your region below for more information:

 

How do I set up and use the different features of my Titanium 2012 program?

 

Can I install Trend Micro Titanium Internet Security 2011 on my Mac?

Trend Micro Titanium Internet Security 2011 is the mid range level of Titanium products compatible only with Windows Operating Systems.
See the list below for the compatible versions:
  • Windows XP
  • Windows Vista
  • Windows 7
If you still want to install a Trend Micro product on your Macintosh, you may try Trend Micro Smart Surfing for Mac. To install this program, check this Knowledge Base article for instructions: How to install Trend Micro Smart Surfing for Mac


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