Changing the serial number of Trend Micro Security software

Support
Solution ID Last Updated
1059090 Date : 2014/09/24 Time:12:12 AM , (PST)


Product/Version Platform
Titanium AntiVirus + - All;Titanium for Small Business - All;Titanium Internet Security - All;Titanium Internet Security for Dell - All;Titanium Maximum Security - All;Titanium Premium Edition - All;Titanium Premium Security - All;Titanium Security for Netbooks - All;Titanium Smart Surfing for PC - All;Trend Micro Antivirus+ Security - 2015;Trend Micro Internet Security - 2015;Trend Micro Maximum Security - 2015;Trend Micro Premium Security - 2015;
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional, 8 32-bit, 8 64-bit, 8.1 32-bit, 8.1 64-bit

Problem Description

You may need to change the product Serial Number for various reasons including upgrading a product license from a Trial version to a Full version or replacing an already expired license with a new license. 

The Serial Number can be changed easily without reinstalling your product from within the product subscription window using the steps below.

Solution

[ Expand All ]

 

Trend Micro Security 2015

To change the serial number of your Trend Micro Security 2015, follow the steps below:
  1. Open your Trend Micro Security main console by doing either of the following:
    • Double-click the Trend Micro shortcut icon on your desktop.
    • Double-click the Trend Micro icon in your system tray (near the clock).
  2. Click your program's expiry date.
    Click expiry date
  3. Click Change your serial number.
    Change your serial number
  4. Enter your new serial number, then click Next.
    Enter serial number

 

Titanium 2014

To change the serial number of your Trend Micro Titanium 2014 program, follow the steps below:
  1. Open the main console of Trend Micro Titanium. Do either of the following:
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon in your system tray (near the clock).
    If you cannot open the main console, do the following:
    1. Go to Start > All Programs > Trend Micro Titanium [product version] > More Tools and Help > Trend Micro Diagnostic Toolkit.
      Diagnostic Toolkit
      The Trend Micro Diagnostic Toolkit will appear.
    2. Click the(C) Uninstall tab.
    3. Click 5. Stop all components to disable the trend micro program.
    4. Click 4. Start all components to reactivate the Trend Micro program.
    5. Try to open the main console again.
    If you still cannot access the main console, check this Knowledge Base article for instructions: Unable to open the main console of Titanium.
  2. Click Expiration date to open the Subscription Information window.
    Expiration Date
  3. Click Change your serial number.
    Subscription Information page
  4. Type your serial number on the fields provided, then click Next.
    Type your serial number
     
  5. Click Close when the Subscription Information window appears.
    Note: If the serial number you provided has been registered before, you will see the Subscription Information window. It contains the details of your subscription and the program expiry date.
    New Subscription Information
    After changing the serial number, you will see the new expiry date of your Trend Micro Titanium program.

 

Titanium 2013

To change the serial number of your Trend Micro Titanium 2013 program, do the following:
  1. Open the main console of your Trend Micro Titanium program. Do any of the following:
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon on your system tray near the clock.
  2. Click Subscription to open the Subscription Information window.
    Click the expiry date
  3. Click Change your serial number.
    Click Change your serial number
  4. Type your serial number in the fields provided, then click Next.
    Type your serial number
    Note: If the serial number you provided has been registered before, you will see the Subscription Information window. It contains the details of your subscription and the program expiry date.

 

Titanium 2012 and 2011

To replace the serial number of your Trend Micro Titanium 2012/2011 program, do the following:
  1. Open your Trend Micro program by double-clicking the Trend Micro icon on your desktop or in your system tray near your computer's clock.
    Windows XP
    Windows Vista and Windows 7
    Windows XP
    Windows Vista and Windows 7
  2. Click Subscription to expand it, then click Change your serial number.
    Change your serial number
  3. Type your serial number in the fields provided, then click Next.
    Type your serial number
If the serial number you provided has been registered before, you will see the Subscription Information window. It contains the details of your subscription and its expiration. If not, check the solutions in the Related Solution section of this article.


Rate this Solution
Did this article help you?

Please provide your comments to help us improve this solution.

 
  *This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
 
 

Connect with us on