Upgrading Trend Micro Internet Security to the latest version

Support
Solution ID Last Updated
1058977 Date : 2014/10/01 Time:10:44 PM , (PST)


Product/Version Platform
Titanium Internet Security - 2011, 2012, 2013;2014;Trend Micro Internet Security - 2015;Trend Micro Internet Security - 2008, Trend Micro Internet Security - 2009, Trend Micro Internet Security - 2010;
Windows - 7 32-bit, 7 64-bit, 8 32-bit, 8 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional, 8.1 32-bit, 8.1 64-bit

Problem Description

Learn how to upgrade your Trend Micro Internet Security to the latest version. To be eligible for the free upgrade:
  • You should have an unexpired subscription. 
  • Your serial number starts with the letter “P”.
If your Serial Number starts with letter "T", refer to this Knowledge Base article for the solution: Getting the latest version of Trend Micro Titanium program.

Solution

Important: We recommend that you print out this document before proceeding because you will be asked to restart your computer during the procedure.
[ Expand All ]

 

Not sure if your computer meets the system requirements?

Check the table below to know if your computer meets the recommended system requirements to install Trend Micro Security 2015:
 Windows XPWindows VistaWindows 7Windows 8
and 8.1
Operating System Version (32-bit only)
SP3
(32 or 64-bit)
SP2 or higher
(32 or 64-bit)

(32 or 64-bit)

Note: Windows RT is not supported.
 
Processor 350 MHz
(800MHz recommended)
800 MHz
(1GHz recommended)
800 MHz
(1GHz recommended)
 
1GHz
Note: These processors support SSE2 Instruction Set.
Memory 256MB
(512MB recommended)
512MB
(1GB recommended)
1GB
(32-bit)
2GB
(64-bit)
1GB
(32-bit)
2GB
(64-bit)
Free Disk Space 1.3GB (1.5GB recommended)
Note: Trend Micro Titanium can support RAID 0 (Striping) or RAID 1 (Mirroring)
Web Browser Microsoft Internet Explorer 7.0, 8.0, 9.0, 10.0 and 11.0
Mozilla Firefox 26 or latest version
Google Chrome 28 or latest version
Internet Connection Broadband or equivalent high speed connection highly recommended
Display
  • Desktop - 800 x 480 (or above)
  • Windows Store - 1064 x 768 (or above)
  • Snap Apps - 1366 x 768 (or above)
PDF Reader Any

 

I’m ready, show me how to upgrade

For upgrade instructions, follow the steps below:
  1. Download the installer file to begin the installation.
    If you are not sure which file to download, use this full installer package: Full Installer (32 and 64-bit).
  2. Save the installer to your desktop.
  3. Double-click the Trend Micro installer to run it.
    Installer icon
  4. Click Yes when the User Account Control window appears.
    Wait for the installer to extract the files needed for installing Trend Micro Security.
  5. Click Yes when asked to remove the old program version.
    Ready to remove old version
  6. Click Restart Now when prompted to restart your computer.
    Restart Required
    After restarting, the installation will resume and will prompt for your serial number.
  7. Type your serial number, then click Next.
    Enter Serial Number
    Notes: If you forgot your Trend Micro Serial Number, check this Knowledge Base article to find your serial Number: Finding your Trend Micro Security's serial number.
    If you get the error message "Invalid Serial Number", check this Knowledge Base article: “Invalid Serial Number” error message appears when registering Trend Micro program.
  8. Read the License Agreement, then click Agree and Install.
    Read the License Agreement
    Wait for the installation to complete.
    Installing Trend Micro Internet Security
  9. Click Finish.
    You will see the main console of your Trend Micro Security program.
    Protected


Rate this Solution
Did this article help you?

Please provide your comments to help us improve this solution.

 
  *This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
 
 

Connect with us on