InterScan Messaging Hosted Security

InterScan Messaging Hosted Security (IMHS) 1.0


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Hot Issues

Administration/Configuration
	How to add an additional domain to be managed by IMHS
	Users cannot change the policies in IMHS
	Configuring IMHS to forward mail to a new IP address
	What should I do after purchasing an IMHS service renewal?
	Where can I access the IMHS console?
	How can valid IP addresses blocked by IMHS be removed from the ERS databases?
	IMHS still blocks addresses added to the Approved Senders list

MX Redirection/SMTP Routing
	Where can I get the MX records to use for IMHS?
	How to enable outbound mail filtering

Missing, Delayed or Bounced Email
	Emails are missing after setting up IMHS
	Emails are delayed after redirecting to IMHS
	IMHS users receive bounce mail
	Emails resent from quarantine are not being delivered

Spam
	Spam mail is delivered to the inbox

Password
	Forgot the IMHS username or password
	Resetting the End User Quarantine (EUQ) user password
	IMHS portal does not accept my username and password
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Activation Code

	How to activate IMHS
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Product Inquiry

	Default policy settings in IMHS
	How to accept mail from IMHS servers only
	Do I need to create a PTR record for IMHS servers?
	How many days does IMHS hold emails when the receiving mail server is down?
	How many days does IMHS hold quarantined mail?
	Can I recover emails blocked by IMHS?
	Does IMHS perform SPF checking?
	Does IMHS send mail over Transport Layer Security?
	What is the Web End-User Quarantine?
	How to migrate Email Security Services (ESS) to IMHS
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