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Client Server Messaging Security for SMB (CSM) 3.6
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Hot Issues
Installation and Uninstallation
Upgrade
Administration and Configuration
Activation Code
Product Inquiry
Product Downloads
Hot Issues
The Management Console shows incorrect product license information
Troubleshooting Guide: Messaging Security Agent pattern file is not updating
Troubleshooting guide for clients incorrectly appearing as Offline, or not showing the correct pattern file or scan engine on the console
System resource utilization issues in CS and CSM
High CPU usage on the CSM server
Moving Client/Server Security Agents to a new Security Server
'Administrator account does not have administrative rights' shows up when deploying Client/Server Security Agent using Remote Install
Can cookies detected as spyware / grayware be excluded from scanning?
The Security Server cannot download new pattern files and scan engine updates
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Installation and Uninstallation
Manually uninstalling the Messaging Security Agent
Manually removing the Client/Server Security Agent
Manually uninstalling the Client/Server Security Agent from a computer running Windows Vista
Manually uninstalling the Security Server and the Client/Server Security Agent
Removing computers from the Security Dashboard
Installing the Client/Server Security Agent using Remote Install
Installing the Client/Server Security Agent via internal web page
Installing the Client/Server Security Agent using the Trend Micro Vulnerability Scanner
Installing CSM using Typical and Custom installation
Using Client Packager to install Client/Server Security Agents
Installing the Client/Server Security Agent using Login Script Setup
Installing the Messaging Security Agent from the Security Dashboard
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Upgrade
Can I upgrade from version 2.0 / 3.0 to CSM 3.6?
Important files to back up before upgrading to CSM 3.6
Frequently Asked Questions when upgrading to version 3.5 / 3.6
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Administration and Configuration
'You are not authorized to view this page' shows up when accessing the Security Dashboard
Cannot view the Security Dashboard or its tabs
'Network Access Message: The page cannot be displayed. Error Code: 502 Proxy Error' shows up when opening the Security Dashboard
Troubleshooting guide for clients incorrectly appearing as offline, or not showing the correct pattern file or scan engine on the console
Enabling remote or roaming clients to update from the ActiveUpdate server
Creating a client package for a CSM stand-alone client
The Messaging Security page on the Security Dashboard does not appear correctly or cannot be accessed
Troubleshooting Guide: Client/Server Security Agent appears offline or disconnected
'Administrator account does not have administrative rights' shows up when deploying Client/Server Security Agent using Remote Install
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Activation Code
Finding the Activation Code for antivirus components without using the Security Dashboard
Frequently Asked Questions when upgrading to version 3.5 / 3.6
Other Activation Code concerns: Contact the retailer or reseller where you purchased CSM
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Product Inquiry
Does CSM support Windows Vista?
Logs to collect for installation issues
Where can I download the latest CSM version and what are the system requirements?
Does CSM support Microsoft Exchange Server 2007?
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Product Downloads
Product Updates
Patches
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