Welcome to Trend Micro North America Corporate Chat Support

To start a chat session, please provide us with the following information.

Note: At this time, Chat Support is only available for customers in North America using the Worry-Free Business Security family of products or Hosted Email Security.
Chat Support is not yet available on mobile devices, but will be in the near future.

Required *
SR Number
(for existing cases):
(e.g. 1-1-123456)
Activation Code:*
Product Name:*
Product Version: *
Operating System: *
Product Language: *
Problem Category:*
Problem Description:*
Initial Troubleshooting Performed/KB Articles Used:
First Name:* Last Name: * 
Email Address:*
Phone Number:*
Company Name:*    
User Type:*

Important:   All chat sessions are recorded for the purpose of quality assurance and support history by our third party online chat vendor, subject to confidentiality and non-disclosure obligations. Trend Micro reserves the right to terminate any chat session with anyone who uses offensive and inappropriate language.

Sorry for the inconvenience. Our Chat Support is not available for the selected product.
Please contact Trend Micro Support. Thank you!

An Activation Code (AC) is used to activate your Trend Micro product.
It consists of two letters followed by four numbers, and then by five groups of five numbers, or 37 digits in all, including hyphens.
The AC is typically received once you register your product.