Welcome to Trend Micro North America Corporate Chat Support


To start a chat session, please provide us with the following information.


Note: Chat support on mobile devices will be available soon.



Required *
SR Number
(for existing cases):
(e.g. 1-1-123456)
Product Name:*
Product Version: *
Operating System: *
Product Language: *
Activation Code:
Problem Category:*
Problem Description:*
Initial Troubleshooting Performed/KB Articles Used:
First Name:* Last Name: * 
Email Address:*
Phone Number:
Company Name:*    
Location:*
User Type:*

Important:   All chat sessions are recorded for the purpose of quality assurance and support history by our third party online chat vendor, subject to confidentiality and non-disclosure obligations. Trend Micro reserves the right to terminate any chat session with anyone who uses offensive and inappropriate language.