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This may be a Trend Micro Toolbar issue. To resolve this, please follow the steps below:
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Important: We recommend that you print out this document before proceeding because you will be asked to restart your computer during the procedure.
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1.
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Download the hot fix file.
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2.
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When the File Download window appears, click Save.
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3.
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Click Desktop on the left pane to select it as the download location, then click Save.
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4.
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Once the download is finished, close all open Internet Explorer browsers.
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5.
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Go to your desktop and double-click the TISP2010_1750_win_en_toolbar_hfb1127.exe file.
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6.
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Wait until the file finishes extracting its contents.
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7.
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Click Install to start applying the hot fix.
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8.
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When asked to update your security software, click Yes. This will install the hot fix.
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Once the installation is complete, you will be asked to restart your computer.
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9.
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Click OK.
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10.
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When the message "Installation successful" appears, click OK.
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Notes:
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To confirm if the hot fix has been applied, check the version of your Trend Micro Toolbar and TSToolbarBHO in Internet Explorer 8's Manage Add-ons tool. To do this, go to Check Tools > Manage Add-ons > Enable or Disable Add-ons. The version should be 1.6.0.1127.
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For more information about the hot fix, check its Readme file.
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